Danyelle R. Email & Phone Number

Charlotte Metro

● Simultaneously provides quality assurance support for multiple accounts.● Data verification and document processing.● Provided prior authorization and appeal assistance for providers.● Independently and effectively resolved advanced accounts with minimal supervision.● Exceed daily performance roles.

Charlotte, North Carolina, United States

• Provided administrative support to Orbis RLMS clients via email and phone.• Provided technical support and troubleshooting for client accounts.• Responded and followed up effectively to customers' requests verifying information regarding their leases.• Communicated technical information to both technical and nontechnical audiences.• Aided management on special projects.

• Daily management resolving service requests to fill IT tickets for southwest and western region.• Worked well with SOC teams to create a seamless experience for clients. • Provided a “World Class” customer service experience to clients through constant and consistent communication on opportunities available for them through the SiteHands platform.• Utilized ticketing platform to accept, resolve and close service requests/incidents. • Aid management in development &… Show more • Daily management resolving service requests to fill IT tickets for southwest and western region.• Worked well with SOC teams to create a seamless experience for clients. • Provided a “World Class” customer service experience to clients through constant and consistent communication on opportunities available for them through the SiteHands platform.• Utilized ticketing platform to accept, resolve and close service requests/incidents. • Aid management in development & implementation of core operational metrics, reports & dashboards. • Clearly understand the needs of each customer location and work with existing IT Infrastructure to support all customers, and internal departments. Show less

• Designed, developed and delivered art pieces to clients and private institutions such as The McColl Center for Art and Innovation • Assessed design needs of each customer.• Self-taught Adobe Creative Cloud.• Provided creative direction for an artist development program, Artnatomy.