I lead a high-performing Customer Success team to ensure Paystand's platform integrates seamlessly across multiple ERPs, with a strong focus on NetSuite. By partnering closely with clients and other technical teams, I help shape impactful features and customized solutions that drive long-term success, growth and retention.

Collaborated with the VP of Customer Success to build a proactive support system and establish separate Success and Support organizations, enhancing customer experience through effective issue resolution. Developed strong partnerships with high-touch accounts, identifying NetSuite value and working cross-functionally to deliver tailored solutions, address system gaps, and drive long-term success aligned with customer goals.

Served as the primary onboarding, support, and training resource for customers using Paystand’s platform integrated with multiple ERPs. Managed relationships with a portfolio of 45 mid-size clients, implementing custom strategies to ensure high satisfaction.

Highly focused on generating financial reports and managing cash flow, forecasting, investment, and deposit reconciliation across four sites in Mexico, providing actionable insights for improved decision-making and operational efficiency.

Entered and processed vendor invoices in the ERP, reconciling statements and managing payment schedules to ensure accuracy, timely payments, and strong relationships with key vendors.

Intercompany invoices input, forecasts, accounts recons, vendor payment releasing, analysis of merchandise in transit, weekly and monthly reports, among other activities.