Dany Martineau-Lavallée Email & Phone Number

Gatineau, Quebec, Canada

Ottawa, Canada Area

Région De Toronto, Canada

• Stationed at Pearson International Airport; part of a cross-departmental initiative including the Canadian Boarder Service Agency and Citizen and Immigration Services• Welcoming newcomers to Canada at first point of contact• Respecting security measures and procedures in a high-traffic airport environment

Région De Montréal, Canada

• Offer administrative support as part of the Temporary Foreign Worker Program team• Process application requests including data analysis, verification and entry• File management• Contact clients to clarify information by e-mail and telephone• Use of computer software (Excel, Word, Outlook)• Cooperation with other branches of the government including the CBSA and the MIDI

Québec, Canada

• Autonomously managing the Refreshment Centre department in the absence of senior staff• Delegating daily tasks to team members and overseeing complex issues that may arise• Preparing customer invoices using Smart Cube software and correcting erroneous statements• Forecasting inventory and allocation needs and preparing a monthly report analyzing product loss• Communicating information across departments through different modalities including email and telephone• Verifying… Show more • Autonomously managing the Refreshment Centre department in the absence of senior staff• Delegating daily tasks to team members and overseeing complex issues that may arise• Preparing customer invoices using Smart Cube software and correcting erroneous statements• Forecasting inventory and allocation needs and preparing a monthly report analyzing product loss• Communicating information across departments through different modalities including email and telephone• Verifying that unique customers needs are respected and mitigating client complaints• Servicing celebrity or political customers when stringent security measures are in place, in conjunction with international and local security staff and the RCMP Show less

Criminology

Activities and Societies: Tennis League at Université Laval & Skating Coach at PEPS • Understanding of the cultural and demographic.

Synergology

Activities and Societies: Member of the «Association Québécoise de Synergologie.» • Accredited and practicing member of the AQS since.

Education record

Health and Safety Program at work.