My empathetic curiosity, cross-functional mindset, and passion for direct collaboration make me a perfect addition to any Customer Success team. After transforming a recent client’s NPS from -70 to +39.5 in a matter of months, I'm confident in my ability to manage large groups of clients and maintain strong relationships. I operate from a place of deep customer empathy, both in theory and in practice: I was asked to help develop the empathy skills of my CX team through weekly 1-on-1 coaching, vastly improving their customer interactions. I have thrived in fast-paced and rapidly changing companies, most recently within the VR and Social Media Advertising space. My tech expertise spans Client Relationships, Customer Experience, Customer Voice, QA, and Process Improvement.My experience on global teams and academic background in Cultural Anthropology has led to a nuanced approach that incorporates diverse, culturally competent perspectives. A certified yoga teacher, I also carry a lifelong enthusiasm for mindfulness and spiritual health, and am forever dedicated and indebted to the psychedelic/plant medicine community. I am an active proponent of drug policy reform and have participated in and continue to contribute to organizations like Students for Sensible Drug Policy and the Multidisciplinary Association for Psychedelic Studies.