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Functional and Technical Support to the various plants, Germany, USA and South Africa on SAP Solution Manager 7.2System Configuration of SAP Solution Manager.Managed System Configuration for Backend Systems.Process Design for CHaRM and support.Test Suite and CBTA.Process Design and Analysis of Focused Build.Focused Insights.Process Management (Solution Documentation).ITSM Configuration and integration.Process Design for Functional and Technical capabilities… Show more Functional and Technical Support to the various plants, Germany, USA and South Africa on SAP Solution Manager 7.2System Configuration of SAP Solution Manager.Managed System Configuration for Backend Systems.Process Design for CHaRM and support.Test Suite and CBTA.Process Design and Analysis of Focused Build.Focused Insights.Process Management (Solution Documentation).ITSM Configuration and integration.Process Design for Functional and Technical capabilities on SAP Solution Manager.Guided Procedures setup.System Preparations Check.Custom Code ManagementScope and Effort Analyzer.Business Process Change Analyzer.Data Volume Management Setup.TREX Configuration Show less

SAP Support to various clients on SAP Solution Manager 7.2Managed System Configuration in SAP Solution Manager.Assist with Implementing CHaRM and support.Managed System Configuration for Backend Systems.ITSM Configuration and setup.Custom Code Management setup.System Monitoring setup.Job Monitoring setup.Business Process Monitoring setup.Provide RunSAP Support for SAP environment.Provide Technical Support on Solution Manager.System Monitoring in SAP… Show more SAP Support to various clients on SAP Solution Manager 7.2Managed System Configuration in SAP Solution Manager.Assist with Implementing CHaRM and support.Managed System Configuration for Backend Systems.ITSM Configuration and setup.Custom Code Management setup.System Monitoring setup.Job Monitoring setup.Business Process Monitoring setup.Provide RunSAP Support for SAP environment.Provide Technical Support on Solution Manager.System Monitoring in SAP Solution Manager.Perform Root Cause Analysis checks for Solution Manager.Perform SAP Administration Tasks.Check if all agents are connected.Prepare Functional and Technical Roadmap for Solution Manager.Setup and Monitoring of EarlyWatch Alert Reports for all SAP systems.Data Volume Management setup.Setup and activate email notification for service desk in SAP Solution Manager.Setup SMD and Host Agents for Managed Systems.Check background jobs and investigate failed jobs.SLD Registration for HANA system on HANA Studio.SLD and LMDB system registrationService Level Reporting setup.PI and PO Monitoring setup.Scope & Effort Analyzer (SEA)Solution Documentation Configuration.Analyse requirements and propose the best possible solution to create, deliver POC’s and presentations Prepare Project Plan for SAP Solution Manager deliverables on project.Services Tools update/upgrade for SAP Solution Manager. Focused Builder and Focused Insight Show less

SAP Support to various clients on SAP Solution Manager 7.1 and 7.2Managed System Configuration in SAP Solution Manager.Assist with Implementing CHaRM and support.Managed System Configuration.ITSM Configuration and setup.Custom Code Management setup.Technical System Monitoring setup.Business Process Monitoring setupProvide RunSAP Support for SAP environment.Provide Technical Support on Solution Manager.System Monitoring in SAP Solution Manager.Perform… Show more SAP Support to various clients on SAP Solution Manager 7.1 and 7.2Managed System Configuration in SAP Solution Manager.Assist with Implementing CHaRM and support.Managed System Configuration.ITSM Configuration and setup.Custom Code Management setup.Technical System Monitoring setup.Business Process Monitoring setupProvide RunSAP Support for SAP environment.Provide Technical Support on Solution Manager.System Monitoring in SAP Solution Manager.Perform Root Cause Analysis checks for Solution Manager.Perform SAP Administration Tasks.Check if all agents are connected.Assist with Roadmap for Solution Manager.Setup and Monitoring of EarlyWatch Alert Reports for all SAP systems.Data Volume Management setup.Setup and activate email notification for service desk in SAP Solution Manager.Setup SMD and Host Agents for Managed Systems.Check background jobs and investigate failed jobs.Assist with PCOE CertificationSLD Registration for HANA system on HANA Studio.SLD and LMDB system registrationService Level Reporting setup.PI Monitoring setupEWA Reports Configuration.Scope & Effort Analyzer (SEA)Solution Documentation Configuration. Major Achievements Lead a team for implementation of various Solution Manager functionalities. Implemented the following functionalities: • Data Volume Management• Custom Code Management• System Monitoring• PO and PI Monitoring• ITSM as a Service Desk and Call logging to SAP• Scope and Effort Analyzer • Solution Documentation• Dashboard Builder• Job Monitoring Show less

Technical System Monitoring RunSAP Support(Root Cause Analysis)Incident ManagementSAP AdministrationEarly Watch AlertService Level ReportingE2E Business Process & Interface MonitoringE2E Change Control ManagementService DeskSolution Manager AdministrationTechnical Configuration & DesignSAP Support to various users on SAP Solution Manager 7.0 Ehp1.Configuration in SAP Solution Manager.Implementing CHaRM for ISU project.Provide CHaRM support… Show more Technical System Monitoring RunSAP Support(Root Cause Analysis)Incident ManagementSAP AdministrationEarly Watch AlertService Level ReportingE2E Business Process & Interface MonitoringE2E Change Control ManagementService DeskSolution Manager AdministrationTechnical Configuration & DesignSAP Support to various users on SAP Solution Manager 7.0 Ehp1.Configuration in SAP Solution Manager.Implementing CHaRM for ISU project.Provide CHaRM support in SAP Solution Manager.Provide RunSAP Support for SAP environment.Provide support on Service Desk/ Incident Management.Provide Support on Business Process Monitoring in SAP Solution Manager.Create Business Partner numbers for users and assign users to support groups.Perform Root Cause Analysis checks for Solution Manager and various Satellite systems.Perform SAP Administration Tasks.Check if all agents are connected.Perform various system testing in Solution Manager.Perform basis system monitoring in Solution Manager.Monitoring of EarlyWatch Alert Reports for all SAP systems.Service Level Reporting monitoring.Setup and activate email notification for service desk in SAP Solution Manager.Assist with transport request for CHaRM in Solution Manager.Provide training on Incident Management and CHaRM.Technical Monitoring of satellite systems.Perform CCMS monitoring for all systems.Check background jobs and investigate failed jobs.Check for failed updates and SAP system logs.Provide technical and functional support to business. Show less

SAP Support to various users on sap system.Installation and implementation of SAP Solution Manager 7.0 EHP1Configuration of SAP System.Creating new client for SAP system.Configuration of SAP Solution Manager EHP 1.Setup of EarlyWatch Alert.Setup Service Level Reporting.Creating Satellite systems in Solution Manager.Creating and deleting RFC Connections.Setting up and activating EarlyWatch Alert. Uploading and applying of Support Packages in SAP… Show more SAP Support to various users on sap system.Installation and implementation of SAP Solution Manager 7.0 EHP1Configuration of SAP System.Creating new client for SAP system.Configuration of SAP Solution Manager EHP 1.Setup of EarlyWatch Alert.Setup Service Level Reporting.Creating Satellite systems in Solution Manager.Creating and deleting RFC Connections.Setting up and activating EarlyWatch Alert. Uploading and applying of Support Packages in SAP system.Creating and setting up system in System Landscapes.Perform transactional testing in SAP.Generating of Installation/ Upgrade Key.Open SAP System for remote services for SAP.Install SAP System on SQL 2008 R2.Install CA Wily introscope for monitoring systems.Configure of SAProuter for SAP System.Assist with all ESS Portal related queries.Assist with MM related queries.Assist with FI month end financial postings.Assist with reversals of duplicated figures.Assign profile roles to users on SAP.Applying relevant authorizations to users on roles.Making Org Structure Changes in SAP System for HR.Assist with Purchase Order related queries.Assist with setting up substitutions in SAP.Resetting of SAP and ESS password.Creating of SAP Training Guides.Perform SAP Basis Administrative task in SAP System.Assign printers to users on SAP.Object registration for SAP Keys for SAP Solution Manager System.Upload of SAP Notes in SAP Solution Manager.Termination of employees on SAP.Maintain and Manage OSS Connection via Solution Manager.Assist with Technical and Functional support.Create New SAP Accounts for users.Monitor scheduled and background jobs on a daily basis. Show less

SAP Support to various users on system related queries.Installation of a licence Key in Solution ManagerCreating and Deleting RFC Connections.Organise and Perform Testing – assigning test cases, packages and system testing.Monitoring Early Watch Alert Reports.Creating of satellite systems and Logical Component Systems.Maintaining Logical Component in Solution DirectorySystem monitoring on various System Landscapes.Service Desk – Configuration of Service Desk and… Show more SAP Support to various users on system related queries.Installation of a licence Key in Solution ManagerCreating and Deleting RFC Connections.Organise and Perform Testing – assigning test cases, packages and system testing.Monitoring Early Watch Alert Reports.Creating of satellite systems and Logical Component Systems.Maintaining Logical Component in Solution DirectorySystem monitoring on various System Landscapes.Service Desk – Configuration of Service Desk and setup automatic email notification.Change Request Management – Assist with Urgent Corrections.Generating of installation keys for implementation or upgrade.Assisted with an upgrade project from ERP 4.7 to ECC 6.0.SAP Support to various users on system related queries.Re-installation or upgrade of SAP Solution Manager.Implementing of CRM using Solution Manager.Basic setup and Configuration of SAP Solution Manager.Setup and Monitoring Early Watch Alert.Creating of satellite systems and logical component systems.System monitoring on various system landscapes.Change Request Management – Assist with Urgent Corrections. Show less