I advanced departmental performance by: | eliminating out-dated steps from the RFQ acceptance process; | instituting a successful peer review process; | using Pareto principles to improve review effectiveness. Result; 20% increase in throughput accompanied by nearly 80% decrease in significant error. This increased customer satisfaction and promoted a positive departmental work environment.

A $20MM customer insisted that we adopt a new ERP, but the installation had been bogged down in IT for eight months. I assumed the roles of Project Manager and of Champion. My tasks were to: | act as focal with the supplier's training personnel; | provide Gantt chart progress reports to our customer and to our management; | generate company-wide enthusiasm for the new project; | conduct interviews and research into effects upon each department; | schedule and support individualized training… Show more A $20MM customer insisted that we adopt a new ERP, but the installation had been bogged down in IT for eight months. I assumed the roles of Project Manager and of Champion. My tasks were to: | act as focal with the supplier's training personnel; | provide Gantt chart progress reports to our customer and to our management; | generate company-wide enthusiasm for the new project; | conduct interviews and research into effects upon each department; | schedule and support individualized training sessions furnished by the software supplier; | plan and execute final hand-off to a steering committee. Result: We met the "go-live" deadline in record time, preserving our relationship with the customer. Show less

I collaborated with representatives of our largest customer in establishing protocols for their pilot rapid manufacturing program, "RTM." It developed into an annual revenue stream of $640K. | I introduced our QA department to a very advanced data collection system that opened new business opportunities while saving $18K annually in clerical costs. | I created and conducted an in-house Estimator Training Program. Among its other advantages, it established the position of "Junior Estimator."… Show more I collaborated with representatives of our largest customer in establishing protocols for their pilot rapid manufacturing program, "RTM." It developed into an annual revenue stream of $640K. | I introduced our QA department to a very advanced data collection system that opened new business opportunities while saving $18K annually in clerical costs. | I created and conducted an in-house Estimator Training Program. Among its other advantages, it established the position of "Junior Estimator." This facilitated cost-effective assignment of the RFQs. As the company grew, resultant annual cost savings approached $85K. Show less

Our $50MM customer demanded that the Texas division's performance be immediately improved and that its GM be replaced. I accepted a temporary posting, not wishing to relocate. During Q2 the site was to be audited by the customer, by our ISO 9001 registrar and for our compliance with SSQA. My accomplishments were: | passing all three audits; | achieving a single-month record for manufacturing output; | reducing overtime by 30%; | creating a simplified QA process, a cost control effort that saved… Show more Our $50MM customer demanded that the Texas division's performance be immediately improved and that its GM be replaced. I accepted a temporary posting, not wishing to relocate. During Q2 the site was to be audited by the customer, by our ISO 9001 registrar and for our compliance with SSQA. My accomplishments were: | passing all three audits; | achieving a single-month record for manufacturing output; | reducing overtime by 30%; | creating a simplified QA process, a cost control effort that saved an estimated $8K per month; | employing conflict resolution skills; | introducing and staffing an HR position; | mentoring new costing staff; | overhauling the existing expediting process; | advancing basic Lean Six Sigma principles. As a result, we satisfied the customer and changed the culture for the better. Show less

Rapid growth overwhelmed our production control methods, reducing customer satisfaction. In response, I designed and championed "Fastrack," a unique system employing Lean manufacturing tools but embedded within the existing production structure. It required no capital expenditure and no additional head count. In its first year of operation, it: | operated with expenses of <2%; | was credited with a $450K increase in corporate EBITDA; | became known as a prestigious assignment for employees… Show more Rapid growth overwhelmed our production control methods, reducing customer satisfaction. In response, I designed and championed "Fastrack," a unique system employing Lean manufacturing tools but embedded within the existing production structure. It required no capital expenditure and no additional head count. In its first year of operation, it: | operated with expenses of <2%; | was credited with a $450K increase in corporate EBITDA; | became known as a prestigious assignment for employees. It has since been prominently featured by our Business Development department. Show less

Established and maintained all departments of an ISO 9001 registered 14MM company. Complete GL responsibility. Directly managed Engineering, Sales and Quality. Supervised DFX and production of sheet metal, machined parts and electro-mechanical assemblies. Diligent student of modern business management theory and practice.