I work with Internal & External Telstra stakeholders to deliver technology leadership and broaden the strategic focus of network services, through the critical review of existing applications and architectures. Delivering new solutions incorporating the acquisition of new technologies aimed at driving revenues while steam-lining costs. Overseeing the delivery of service improvements in our Network platforms and Applications, Service Management and Product Support, driving enhanced and vastly improved business functionality, which ultimately improves customer satisfaction. Solutions incorporate best practices in service management and E2E support, while ensuring quality consistency in delivery results, in reliable services to the stakeholder. We ensure that the highest industry standards & methodologies are maintained when our policies are developed in terms of Technology Lifecycles, Security Controls, Risk Management, Audits and Quality Assurance, all which are dynamic and adaptable to the changing carrier/ISP landscape.

Telstra Internet Direct is a secure, high-performance internet service with exceptional availability and scalability. It is designed to support business-critical operations and provide a consistent, quality experience for your staff and customers.With Telstra Internet Direct, you have a dedicated, carrier-grade link to one of the largest internet backbones in Australia – providing greater national coverage – as well as the global internet. We offer more Points of Presence in Australia than other providers, plus more than 900 Points of Presence world-wide for ease and speed of access. Our high capacity network has full redundancy and inbuilt security, backed by proactive monitoring and management. You also have the assurance of 24/7 helpdesk support, while an online portal lets you view, troubleshoot and manage your service. Telstra Internet Direct gives you the flexibility to choose from a wide range of carriage types, speeds, usage and pricing, the option of IPv6 addressing, as well as a range of additional services.

UXC Connect is the leading independent provider of managed workspace, ICT optimisation and unified communications solutions. Over 400 staff assist organisations to improve team performance and productivity through the design, implementation and support of unified communications and integrated desktop environments. Key vendor partnerships include Cisco Systems and Alcatel LucentUXC Connect's primary target market space includes large Government Departments, Tier 1 enterprises and utility carriers. At UXC Connect I handled the design & integration of data networks using multiple vendors & platforms. My role was considered an “all rounder” and the focus ranges between pre-sales, project design, implementations & L3 data consulting & support. The Specialist areas I delivered for include Data Centre & Branch Networking, Firewall/VPN, Secure Remote Access, Routing & Switching.

TLC IT was a premium IT & T Managed Services, Data Security, IP Networks provider. My role provided expertise for networking systems and managed security services. In consultation for presales, audits for infrastructure planning, solution design, project planning and management, service delivery and maintaining SLA’s.