Daphanie Crowder Email & Phone Number

Northern Maryland

Acted as Customer Advocate, modeling excellence via self-motivation, and encouraging digital and financial curiosity in the process education of customers. Ensured staff adherence to company policies and procedures, security policies and ensured regulatory compliance.• Contributed to team’s success by serving as a subject matter expert (SME) to Branch Relationship Bankers, Branch Universal Bank Associates and other lines of business regarding Branch Operations, Polices and Procedures as well as being a first line contact in the absence of the Branch Manager.• Achieved three Branch Satisfactory Audit scores, a 2018 to date Branch service score of 79% (benchmark 70%), individual service score of 94%.

Northern Maryland

Sustained the customer experience, operational success, and individual sales. Empowered colleagues for branch success via training and development to provide overall branch results. • Attained five Satisfactory Branch Audits.• Recipient of Diamond Service Club Award for Excellent Customer Service.