Daphanie T. Email & Phone Number

• Delegate surgical cases for Scarborough Health Network's Orthopedic Surgeons Dr. Franklin Tran and Dr. Read Abughaduma by scheduling surgical cases, booking Pre-operative and post-operative appointments, consults and follow-up appointments • Utilizing EMR and EPIC Navigating for surgical scheduling, patient records and general EPIC requests from Scarborough Health Network Hospital’s (General, Centenary, Birchmount)• Scarborough Health Network Email and communication management for both Dr. Tran and Dr. Abughaduma• Contacting patients with surgery dates and confirmations and providing accurate information to prepare for surgery such as any pre-op appointments, equipment, and Physiotherapy if needed• Administrative duties such as insurance billing (UHIP/IFHP/GuardMe), scheduling Fracture Clinic appointments and Ortho Trauma Room cases, and being the first point of contact for both Surgeons for patients' calls and messages

• Utilizing Jane and EMR software to schedule patient appointments and ensuring practitioners stay on schedule by notifying of patient's arrival• Direct billing patient's private insurance (Manulife, Bluecross, Sun Life, Greenshield, etc) at the time of their appointment and/or collecting payment once an appointment is completed• Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patient's charts on EMR or Jane• Main point of contact for external partners (WSIB, Motor Vehicle Accidents insurance companies, and Military Blue Cross) to ensure appropriate documentation, paperwork, billing and payments are received• Completing photocopy of medical notes requests for various MD offices, law firms and insurance companies

Toronto, Ontario, Canada

• Help drive store sales and KPIs by collecting data through our sales reports on a weekly, monthly, and yearly basis using Microsoft Office (Word, Excel, SharePoint, Outlook)• Handled customer inquiries escalations in person, by email, and by phone to ensure customer issues were resolved in an efficient, discreet, and diplomatic manner• Created and formatted documents, reports, charts, spreadsheets, and POS/bank reconciliations concerning store sales, scheduling staff shift work using and other workforce management duties completed on Dayforce and Ultipro• Achieved revenue targets across segments using excellent planning, resource management and team leadership abilities while supervising, training and motivating staff to achieve goals•Demonstrated organizational and prioritization skills to meet deadlines, coordinate a diverse workload such as floorsets and inventory, balance priorities and adapt to work under pressure with a positive and excited attitude • Assist the Store Manager in exercising independent judgment and discretion in dealing with confidential operational matters concerning interviewing, recruiting, and onboarding new hires and weekly store operations• Troubleshoot technical difficulties such as POS machines and systems, office equipment, computers, scanners, and printers

Toronto, Ontario, Canada

• Meeting and exceeding individual sales and key business driver goals• Actively engaged and developed relationships in a customer service-oriented environment, dealing directly with the public, with new and existing clients to make them feel welcomed• Worked in a high-pressure, high-volume, team environment, with the ability to carry out instructions with minimal supervision• Resolved and professionally handled difficult situations with excellent problem-solving and decision-making to ensure staff and the public were satisfied with the result• Provide new ideas to support the store’s sales business and generate new ways to promote sales• Helping to maintain the store's product and visual presentation; assisting with floorset changes, and stocking replenishment• Conduct Point of Sales (POS) transactions for customers and ensure accurate and smooth transactions• Established an ensured culture of principle equity, diversity, and respectful workplace amongst coworkers and customers

Toronto, Ontario, Canada

• Providing concierge services such as orienting visitors to the layout of the building, exhibits, and special events at the Ontario Science Centre• Displayed tact and diplomacy applied across service channels, which include the Box Office, parking, theatres and auditoriums, and on the floor greeting and engaging visitors• Processing reservations, ticket and parking payments (cash or credit card in Canadian or U.S. funds) using a computerized ticketing/cash system, requiring care to operate the reservation/ticketing/cash system• Worked closely with different program leads, and assisted in the planning, preparation, and execution of special workshops, information sessions and seminars• Worked in collaboration and used strong interpersonal skills to interact effectively with staff in discussing and resolving service challenges and issues together to ensure operational requirements were met

Honours Bachelor Of Applied Science - Basc, Psychology

General Arts And Science Diploma, Psychology

Education record

Education record

Education record