Daphne Alexander Email & Phone Number

Dallas, Tx, Us

Manages high risk portfolios of assets where the HOA is intending to foreclose and jeopardize the mortgage lien. Manages the batch payment release process biweekly, a critical function for the department. Perform audits on the payments processing for the team and communicate errors to management. Manages payment task report daily and VA loans report weekly. Runs team huddles. Does training for management and employees on important functions of the department. Assists with revising and updating training material and processes for the department. Helps coordinate with vendors other department to help the work flow processes run smoothly for the HOA department.

Dallas/Fort Worth Area

Maintained all the responsibly of a Foreclosure Document Execution Associate. Managed the team of fifteen when the supervisor is unavailable. Trained new employees and helped trained seasoned employees on new jobs functions for the department. Helped pull production, outlier and pipeline reports daily. Assisted in auditing files for investor and with be time studies for the department. Helped with department meeting and employee engagement committee.

Managed delinquent home mortgage portfolios with sensitive timelines to proceed with foreclosure process for different investors FNMA, FHA, and VA. Processed mortgage loan files requiring verification of loan documents including title reports, mortgages, promissory notes and other legal documents. Subject Matter Expert on all foreclosure documents

Analyzing and preparing a pre-petition default payment history using client screen prints and prior servicer payment histories. Updating client system with status of Proof of Claim. Following up with client for necessary loan documents, account information, and figures. Assisted with special projects.

Assisted potential customers by answering question about products and services suggested information about other products and services. Resolved product or service problems by clarifying the customer's complaints.

Provided customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments. Offered rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well the configuration of firewalls and data distribution.

Bachelor Of Applied Science - Bas, Sociology

Paralegal Certification Diploma, Legal Assistant/Paralegal