Daphne Beumer Email & Phone Number

Mount Holly, Nc, Us

Fort Mill, South Carolina, Us

Charlotte, North Carolina, Us

Reston, Virginia, Us

San Diego, California, Us

Charlotte, Nc, Us

-Performed as the senior leader within the Area Operations Center (AOC) and National Operations Center (NOC) mananging groups of up to 300 associates.-Developed and retained a highly talented production team, leading through the strategic direction and management of the overall business process.-Responsible for taking business strategy and converting it into executable plans.-Worked collaboratively and maintained an effective partnership with key sales partners to drive profitable revenue growth and improve end-to-end loan manufacturing quality.-Responsible for budget/expense management and achieving identified operational goals, as well as reporting and forecasting for areas managed.-Facilitate the review and implementation of new work flow processes and procedures to gain optimum efficiencies.-Robust background in coaching associates and managers to higher levels of performance and reduced variation.-Customer focused and proven ability to integrate across the company to continuously enhance customer service execution.

Us

-Awarded 2004 ‘Employee of the Year’.-Completed Green Belt project that streamlined the fulfillment process to reduce application turn-times and maximize pull-through.-Created a best practices guide and example file for training purposes.-Developed processes to ensure that all levels of fulfillment staff meet or exceed expected service levels and productivity standards.-Maximized processing staff productivity by executing daily/weekly goal oriented work standards via pipeline management meetings.