Daphne Brown Email & Phone Number

Harrisburg, Pa, Us

Innovation, Technology & Delivery - HR, Finance, AGR systems

Orlando, Florida, Us

Orlando, Florida, Us

Design: interviewing and gathering client requirements to translate into detailed business requirements that meet budgets and deadlines• Project management: interface with clients to scope projects and direct the development cycle from inception to completion• Programming/development: assist the programmers and developers throughout the designing, coding, testing, deploying, maintaining, and supporting client initiatives• Quality Assurance: Develop and execute detailed test plans insuring Quality via testing Software and Standard Operating Procedures• Follow policy and procedures for all IT writing including forms creation and workflows• Ensure documents’ order, clarity, consistency, style, and terminology are in accordance with set standards• Develop improved ways to communicate complex, technical information to a non-technical audience• Track product development and software changes to ensure materials are created and updated in a timely manner• Review and edit documentation from all IT Departments

*Create process mapping for automation of various fault management and inventory management and inventory management systems (NerveCenter, Netcool, EMC Smarts, OneRemedy/CMDB, OmniVue/ARM)*Facilitate requirements elicitation sessions to document, analyze, and design to identify and recommend process improvement in business process and business flows*Formulate, define and document organizational visual workflow for the ‘as is’ and ‘to be’ process models to capture user needs, business systems and industry requirements. *Deliver results after thorough research of functional needs by collaborating and communication between various user VISIO flows.

Baltimore, Md, Us

Corporate Initiative/Major Project – 2014 – Present: ProviderSelf Service Portal overhaul• Corporate Initiative/Major Project – 2013 – Present: ProviderSelf Service Portal• Major Project – 2013: PICA/PICA Phase II• Major Project – 2013: Hospice Provider Type Consolidation• Corporate Initiative /Major Project – 2013: Facets 5.01 R11upgrade• Corporate Initiative /Major Project – 2012: Non Par ProviderPayments• Interpret business need and document, create, test andimplement new business requirements for NPI & Non Par Automation• Corporate Initiative /Major Project – 2011: UP15• Major Project – 2009/2010: Analysis and preliminary clean upof ‘Point of Truth’ data (Portico) for the testing and implementation of FEP THIN• Writing SQL statements to create reports for validation against ‘point of truth’ data. • Major Project – 2008/2009: Testing of information moved from the Portico application to the FACETS platform which includedall testing cycles (development, integration, configuration, conversion and production)• Interpreting business needs and issues by gathering, analyzing,documenting and validating the Business areas user andtechnical (functional/non-functional) requirements.• Defining Business, User and functional/non-functionalrequirements needed for approval by the Business area.• assists in planning for resolution.• Participates in development sessions and design reviews inorder to ensure design meets user requirements.• Conduct all phases of testing, including results verification andrelease.• Coordinates and participates in groups of end users who test,evaluate and validate new functions and applications andidentify issues in software or services.• Monitor quality standards and document fixes andenhancements.• Provide guidance and training to application end users.• Writing documentation in clear and concise manner.

Baltimore, Md, Us

Audit samples of claims data for correctness. Create database to house findings. Consult with claims examiners to determine where corrections can be made.

Baltimore, Md, Us