• Conducted Initial Transition Counseling to guide active-duty service members with training workshops and mandatory courses in preparation for transition as well as resources available to them during and after separation. • Provided guidance to over 200k transitioning servicemembers annually to assist them in meeting the requirements for Career Readiness Standards based on individual needs.• Facilitated Transition Briefing which provides clients with required information regarding available transition services and eligibility requirements for servicemembers’ transition benefits.• Maintained Army Records Information Management Systems (ARIMS) and Joint Base guidelines per U.S. Defense Department.• Prepared contractor required monthly reports and administrative documents.• Assisted with training of staff, providing feedback and one-on-one meetings.• Guide service members with understanding gaps within their experience that could be supplemented with additional credentials and/or education. • Evaluated additional military options such as the Reserve Component. Assist service members with referring to both on-post and off-post service providers and employers.

• Checked to ensure that all current codes and constant policy revision changes were accurate.• Manage hospital claims billing and coding in compliance with governmental best practices for hospital billing procedure and diagnosis codes.• Responsible for individual state contractor jurisdictions to ensure data provided on the CMS websites is electronically downloaded to applicable medical data systems.• This process is performed by internal policies and procedures that adhere to the regulations and governmental healthcare guidelines.• The information provided is post relevant medical text-based information which includes classifications such as CPT (Current Procedural Terminology), ICD-9 and ICD-10 (International Classification of Disease Coding system) and HCPCS (Healthcare Common Procedure Coding systems).• Re-formatted medical data information, (approximately 5,000 documents YTD) as necessary for posting within Med Assets’ application support tools (Centers of Medicare and Medicaid (CMS), State Contractor websites, Content Master, Knowledge source).• Utilized internal Content Master software to extract and manage monthly Medical Necessity reports based on individual, team and departmental data statistics.• Performed 2 daily audits by reviewing and analyzing (morning and COB) 60 coding policies daily to ensure they were documented and updated with the most current data for clients.• Assisted with internal team training and created procedural documents to list on SharePoint site.• Provided transparency throughout the department and entire organization to meet the company’s mission.• Assigned content team various duties related to data entry, policy updates for coding and text compliance.• Trained and certified in compliance with HIPPA (Health Insurance Portability and Accountability Act) in careful handling of PHI (Personal Health information). 10 years of healthcare revenue cost improvement experience.

Conducted 10 Charge Integrity product software demonstrations weekly for prospective and existing hospital clients with onsite visits at specified hospital locations, initiated virtual WebEx meetings, and created healthcare trade show events. Configured hospital’s patient charge data to provide accurate reimbursement strategies. Analyzed and processed billable patient charge master data from hospital facility, worked closely with hospitals’ department manager throughout the entire sales process, and performed follow-up calls and emails with hospital clients. This process is integral to a hospital’s revenue cycle because the Charge master is the "backbone" of reimbursement providing many of the necessary data elements for compliant claims submission. Facilitated internal cross-training demonstrations to 6 team members. Created and worked through revenue improvement strategies with 12 sales executives to enhance the program in the sales process.

Provided the Sales Executive team with internal software pricing proposals based on client hospital size, created and drafted Medgician online program contracts specific to hospitals’ financial and coding requirements and participated in weekly business calls to discuss contract closings. I was responsible for processing and analyzing charge master data for prospective and existing hospital clients and conducted and average of 16 initial conference calls weekly to discuss ROI (Return on Investment) opportunities. Worked closely with hospital CFO and department Administrators to discuss the revenue needs of the hospital and improvement of billing processes. Implemented and managed 2 monthly customer care calls per hospital client related to revenue cycle management product processes and to ensure the effectiveness of the Medgician online software program.

Developed software maintenance of hospital’s internal data system migration with Project Manager and hospital administrative team; Managed and provided provisions of the software user guides, training manuals, and other materials to the hospital’s coding staff members during the system migration process. Facilitated communication between project migration team and clients. Presented weekly status reports from Local Medical Review Policy (LMRP) database to the project manager to conduct initial conference calls with coding staff members to initiate online program usage. Created Service Desk Express (SDE) cases for database set-up and provide user access to the internal and external hospital clients into Charge Description (CDM). Performed Charge Description Master (CDM) testing in User Acceptance Testing (UAT) and live Production environments.

Communicated with internal and external managers, and support staff to coordinate and confirm initial clinical telephone interviews. Co-lead conference calls to set expectations and discuss interview details throughout the detailed code mapping process within the hospital charge descriptor. Utilized proprietary software programs to load and auto map processed files for initial mapping projects. Managed the flow of initial mapping questions to the hospital client and direct client responses to the appropriate consulting team. Coordinated with hospital department managers to assure that all questions regarding the hospitals’ data were returned within the proper time provided. Tracked incoming and outgoing project details and report on all key dates and milestones. Set up zero volume data as needed to inactivate charged line items that does not contain revenue to reduce the size of the hospital’s charge description master. Once this information was identified I sent email notifications to specific department managers and monitored the selection process that was provided. Collaboration was pertinent with many departments to maintain the hospitals’ charge description master.