Daphne Chambers Email & Phone Number

Fort Belvoir, Va, Us

Gaithersburg Va

 Dynamic, qualified, trained IT professional and highly motivated team player with over 5 years of experience in providing Technical Support and user management within the Federal and International sectors. I have very strong customer service skills and excellent interpersonal skills with demonstrated ability to communicate in both non-technical and technical terms as appropriate. Excellent leadership, interpersonal, and written and verbal communications skills. Innate ability to build rapport with clients and colleagues and succeed in high-pressure, challenging, and deadline-driven environments. Clearance - Active DoD Secret (previously held Top secret security clearance with SCI)

Ruston Va

• Provide advice and technical assistance to representatives of regulated industries or institutions, federal and state regulatory partners on complex regulatory compliance issues, BSA requirements.• Provide support for a variety of proprietary government applications.• I quickly gained an in-depth understanding of supported applications and typical types of user issues including resolutions.• Act as first point of contact with customers to respond to telephone and electronic requests for support as part of a Service Desk operation; typical issues include password resets, questions on the application’s functionality, basic user training, role based access and processing and/or completing access requests.• Enter, monitor, and update help desk tickets in the HEAT trouble ticket system to track progress and resolution of customer issues.• Ensure on-going maintenance and development of positive customer relationships with team members, end-users and 3rd party vendors. • Performs closed-loop communication with end users to resolution. • Ensure all time reporting and other required reports are accurate and submitted on time • Meet or exceed various service levels (SLAs) as established by assignment (calls per day, ETAs,

2nd Brigade, 1st Armor Division, Human Resource Sergeant, DEERS/RAPIDS Site Security Manager, ID Card Custodian, Mail Clerk, Troop Movement sergeant; Operation Iraqi Freedom (OIF) FY08; Awards Processing; Red Cross Message Procedures; Headquarters and Headquarters Company, CAMP Striker Iraq (CENTCOM) Central Command, Smith Barracks, Baumholder GermanyHuman Resource (HR) Services Sergeant within the Personnel Services Delivery Redesign (PSDR) S1 of a forward-deployed Heavy Brigade Combat Team (HBCT); responsible for the health, Welfare, and profession development of 8 soldiers; oversees HR Services Team functions supporting full spectrum operations to include casualty operations, awards, evaluations, records accountability, actions, DEERS and CAC updates; and other essential personnel services; conducts daily liaison with subordinate elements, higher headquarters, and other outside agencies to ensure quality control and timely execution of assigned tasks.

Us Military Posts In Europe

Assistant S1 NCOIC for a forward deployed Brigade Combat Team S1 section deployed to Iraq, supporting OIR 05-0607; directly supported six battalion S1 section and Six separate companies ensuring accurate and timely personnel operation; responsible for strength reporting, casualty operations, awards and personnel actions and evaluations or over 3500 Soldiers; provided advice to the Brigade Adjutant, Command Sergeant Major, Brigade Executive Officer and Brigade Commander on personnel matters in the absence of NCOIC; In charge of the well being and professional development of two NCOs three Soldiers

Tampa/St. Petersburg, Florida Area

Responsible for processing applicants into each of the five branches of the Armed Forces; conducts pre-enlistment interviews to determine applicant moral eligibility for military service; performs quality control checks of automated data entries to ensure 100% accuracy and completeness; conducts applicant Oath of Enlistment briefing and ceremonies; breaks down enlistment documents and distributes to reception stations; maintains files for 30,000 applicants. Administers the Armed Services Vocation Aptitude Battery (ASVAB) to prospective applicants within a 19 county radius of Central Florida for entrance into military service; conducts special purpose testing for qualification in special career fields; establishes initial military personnel records files; scores test and enters the results into the United States Military Entrance Processing Command (USMEPCOM) Integrated Resource Systems (MIRS); responsible for effective operation of a computer Adaptive Testing (CAT-ASVAB) Stations.

Fort Huachuca, Az

Responsible for the consolidated Direct Support level Communication Electronics Maintenance Shop in a Theater Tactical Signal Battalion deployable in response to Joint Staff department of the Army, (FORSCOM and Army signal Command requirements; responsible for the accountability health, welfare, supervision and training of three subordinates engaged in processing Standard Army Maintenance System(SAMS1) work orders and repair parts requisitions. personnel and maintenance operations of all equipment assigned.