Daphne Clifton Email & Phone Number

Columbus, OH, US

Fremont, CA, US

Level 2 support: resolved escalated tickets for hardware & software issues Utilized SCCM remote tools & Microsoft Teams to assist users Installed & ran HP Image Assistant to install latest drivers, firmware & BIOS updates Retrieved BitLocker codes from Microsoft Azure for locked computers Reset passwords, unlocked accounts, checked group memberships and.

New York, NY, US

Columbus, Ohio, US

Take inbound calls from repair shopsApprove or deny OEM requests per insurance guidelinesAssist with invoicing and payment questions

Columbus, OH, US

Title procurement for CoPart on behalf of USAA Insurance - took inbound calls from vehicle owners and lien holders; made outbound calls to owner regarding title and related documents; called lien holders to obtain payoff information, letter of guarantee and title

Hanover, MD, US

Troubleshot errors within Warehouse Management Systems (WMS): Red Prairie, RLOGCreated new users & assigned rights in Active Directory – reset passwords, disabled accountsLoaded, changed, deleted information in database via Toad for Oracle Resolved PC issues: login errors, internet connectivity, browser compatibility, peripheral replacement, security.

Cincinnati, Ohio, US

Performed tech site visits at beginning of school year to setup desktops and accompanying peripheralsProvided technical support to staff, teachers and administrators with software, hardware, & network issues that required answering 100+ calls per day to resolveUtilized VNC remote software to troubleshoot various technical issues for improved user.

I support education testing software for McGraw-Hill. I took incoming calls from educators and assisted them with issues they encountered with assessment software.

Paris, Île-de-France, FR

I took incoming calls from customers who carry pagers. I took payments, submitted requests for credits, ordered replacement pagers and parts and placed outgoing calls to ensure quality customer service.

Columbus, OH, US

I entered new constituent information, updated existing data and ran data cleanup queries. I also assisted with mailings by printing letters and labels.

Columbus, OH, US

Assisted students, teachers, faculty and staff with various computer problems including the following: wireless connection, software & printer installation, spyware, viruses, & Trojans removal, hardware malfunctions, and email set up. Recorded user information & serial number for records, upgraded RAM, reimaged tablets and desktops, installed.