Daphne Cunningham Email & Phone Number

United States

• Standardize and implement quality assurance policies and procedures
• Perform routine inspections and quality tests
• Identify and resolve workflow and production issues
• Document quality assurance activities and create audit reports
• Track testing progress and made adjustments to improve overall testing quality and accuracy

United States

• Facilitate Cisco contingent worker recruitment best practices, country regulations to be able to contribute/advise Cisco hiring managers
• Partner with business to aid in job posting candidate fulfillment and report generation and analyzing data to understand business.
• Manage all stages (end to end service) of contingent worker transaction lifecycle within the Vendor Management system (VMS)
• Ensure the hiring manager is educated on program, process, service and delivery expectations and be the 1st line of compliance

Atlanta, Georgia, United States

• Identify opportunities to streamline workflows and operational processes to increase efficiency and reduce waste.
• Implement quality control measures to uphold product and service standards, addressing any discrepancies.
• Identifying and resolving workflow and production issues.
• Analyze operational data to identify trends, issues, and areas for improvement.

Atlanta, Georgia

• Provide support to hiring managers and external vendors for the Services Procurement and Time and Materials contingent labor.
• Communicate ongoing issues through the appropriate escalation process and provides timely feedback to clients.
• Assist in training and process changes, coping with end user concerns, difficulties and troubleshooting of VMS processes.
• Demonstrate system knowledge and follow standard operating procedures to resolve customer issues.
• Support resolution of organizational requests and enforce key workflow sourcing and workflow processes.
• Manage and prioritize special projects as needed