Daphne K. Email & Phone Number

PROJECTSCollabria Hospice/Providence • Acting Senior IT Program Manager for hospice center during transition to Providence/St Joes Health. • Coordinate and communicate initiatives for both Collabria Care and Providence. • Analyze, targeted and directed opportunities for efficient process and system enviornment. St. Joseph Heritage Healthsystem • Allscripts Touchworks Optimization team member. • Provide organization with build and deployment strategy as part of the optimization team. St. Luke’s Health Network • Allscripts, IDX call center legacy support. • On-site staff support for ambulatory clinics.

Responsible for maintenance, support and implementation of Clinical Applications. Lead department application projects as directed by manager. Interacted with administration, managers, hospital staff and physicians as needed. Assisted in the deployment of applications to Ellis Hospital practices. Successful deployment of Allscripts EHR application to Breast Surgery and Infectious Disease EMG practices. • Facilitate work flow analysis and software design solutions throughout the implementation process to enable the customer/end users to achieve their goals.

Assist and provide backup support to Director of Information Systems. Hardware and software installations and troubleshooting. Maintain active directory. Work with software vendors to resolve issues. Month end reconciliation of various reports. Provide help desk support and training of staff.

Manager of Computer Operations, technical support, systems analysis, telecommunications, IT training and computer technology. Assisted in the installation and support of office network infrastructure and company y telephony system.Provided technical and software support of all office systems for a staff of 200+. Work closely with Director of IT to ensure all projects are completed in efficient and timely fashion. Managed procurement and support of IT hardware and additional office equipment including but not limited to printers, scanners¸ etc. • Project lead for Allscripts 11.4 upgrade • Part of core team which developed, installed, and trained staff on current electronic health record and scan software. • Assisted in the installation and maintenance of current practice management system. • Development and maintenance of financial and marketing reports utilized by management staff. • Assisted in installation of hardware and company telephony in three new offices. • Assisted Director of IT with upgrade and maintenance of network infrastructure.

Provide technical and telephony support to staff in two large locations . Escalated issues as needed and maintained communication with technical and software team to help resolve issues. Worked closely with Computer Operations manager to complete IT projects in a timely fashion.

Responsible for all computer operations. Worked with practice manager and supervisors to assess departments needs and maximize utilization of office software and hardware improving workflows. Coordinated upgrade and installation of IT infrastructure with vendors as needed. Provided primary support of varied software applications and hardware to staff. Developed and maintained financial and marketing reports for administrative personnel.