Daphne Leow Email and Phone Number

Responsibilities: - • Ensure operations are running ethically for all its business practices by collaborating with customers, government bodies, all stakeholders and employees.• Create, control, and execute plans for continuous improvement to achieve organization's goals across organization.• Build high performance team and leadership through mentoring, cultivating, and distributing talents throughout the organisation’s networks. • Ensure process excellence by leading process improvement methodologies, monitoring performance improvement efforts and aligning process capabilities for organization's objectives to achieve competitive advantage.• Achieves financial objectives for budget preparation; expenditures, analyse variances and corrective actions.• Preparation and conduct analysis reporting, critical assessment of all budgets and cost projection, forecasts, and reporting for the management.• Safeguards, monitors and ensure compliance for Health, safety and security of the entire warehouse vicinity. Ensure that the overall facilities maintenance in the warehouse are properly maintained and well-kept. • Ensure and collaborate with Safety & Compliance team for equipment and facility maintenance.• Safeguards warehouse operations and contents by ensuring and monitor security procedures and protocols. • Manage team engagement with all stakeholders.• Continuously improve processes to positively impact our DC engagement with all stakeholders, fraud, cost reduction, operation methods, system and technology. • Plan, control and monitor all aspects of inventory management and ensure appropriate reporting to maintain optimum inventory management • Ensure and responsible for continuous improvement to positively impact the team for good customer service, fraud, cost control, operating methodology, systems, processes and technology. • Accountable/responsible for update on all logistics data timely and submission of monthly dashboard and reporting

• Responsible for overseeing the operations and customer services team to run the operation smoothly, efficiently and effectively to achieve company goals.• To optimize the use of warehouse resources to its full value and potential. • To implement best practices, improve customer satisfaction, enhancement of revenue and greater logistics operation efficiency.• To work with other functional departments in achieving optimization of resources and assets.• To comply with the preventive operational security measures, control policies and maintain the business continuity and disaster recovery plan and take surveillance steps to ensure the confidentiality, continuity, 100% availability and integrity of the customer inventory and company assets.• To comply with operational, legal and regulatory requirements such as Halal, ISO 9001, ISO 14001, ISO 45001, GDPMD are followed. • To provide training to operations staffs to improve their skills and knowledge.• Responsible in the project management and implementation of new improvement on operational including system/ operational evaluation, deployment and testing.• To work closely with IT, inventory control, HSSE, customer services and account to achieve smooth operations and customer satisfactions.• To achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.• Conduct analysis to make forecasts and report to senior management.• Key account customers: Pharmaniaga Logistics, Pharmaniaga Manufacturing, Duopharma Manufacturing, Duopharma (M) Sendirian, Hovid, Novozymes, Petzl Distribution and etc.

Responsibilities: -• Key account: B.Braun Medical Supplies Sdn Bhd• Responsible for the customer service and data entry and operations for B.Braun’s operations• To ensure orders are fulfilled and delivered to hospitals or clinics as per KPI.• To achieve 99% stock accuracy, in SKU, batches and Quantity• To comply with Good Distribution Practice guidelines• To ensure customer’s system (SAP) is update promptly and accurately