Manage the flow of guests and residents into the client site and administrative requests from residents and uphold the security of the building by maintaining records of visitors and building activities. Exceptional customer service skills and be professional, dedicated, reliable, proactive and responsive.Key results include:Meet, greet and direct residents & guests in a courteous and professional mannerServe as the company/property ambassador and provide exceptional customer service at all timesManage administrative requests from residents, i.e. maintenance requests and lockoutsVerify and record visitor, contractor and vendor informationReceive and process incoming and outgoing laundry, shipments and or mail/packagesAlert residents to arriving guests, vendors and deliveriesAnswer calls professionally and assist callers with directions or instructions for the buildingMonitor lobby traffic/CCTVs for suspicious activity; address when necessaryMaintain logbooks for visitors, contractors, keys, elevators, incident reports, and daily activitiesCommunicate professionally and effectively with residents, guests, managers and colleaguesKeep communal areas tidyAll other job duties as requested

Verifying Payroll, benefits information; 401k, LTD, STD, PAI, LIF, TVL, using PRISM and Software Version 6 to make sure that all applicable benefits are applied to all employees. Verying PTO and hours used are correct in the system along with dealing with insurance companies for claims etc.

Greeted customers, answered questions, recommended selections to meet needs, and provided assistance regarding technical issues.Maintained equipment according to store standards and refilled ink or remanufactured laser jet cartridges.Maintained safety and cleanliness as well as organization in front store and technician area.Disposed of used ink jet cartridges and regulated waste according to OSHA standards and store procedures.Use Point of Sale system to enter customer information, quantity, description and pricing information.Assisted in receiving incoming shipments ensuring that all quantities received. Opened store ensuring sufficient cash is in register; batched out POS System; prepared bank deposits for manager.

Answered Phones; Sorted/distributed mail; Called couriers for pick-ups/deliveriesAssisted Attorneys with Memos/CorrespondenceDirected incoming calls to appropriate departments within the organization/agency; Performed clerical duties as assigned

Scheduled appointments; Received patients and verified insurance; kept recordsAccounts Receivable, Ordered Supplies; Filed patient’s recordsPrepared patients for examination; Performed chair-side duties, such as handing the dentist the proper materials and toolsOperated X-ray machines; Sterilized instruments; Developed X-rays, Mixed compounds for cleaning or filling teeth; performed clerical duties as assigned

Heavy calendar management using SharePoint and Outlook.Coordinated a variety of complex executive meetings, conference rooms and lunch meetings.Answered and directed all incoming calls and email to appropriate party promptly and efficiently.Reviewed and summarized miscellaneous reports and prepared background documents.Prioritized and managed multiple projects simultaneously and follow through on issues in a timely manner.

Provided appropriate assistance to families and patients.Transcribed doctor’s orders and coordinated patient testing, procedures and appointments with other departments.Received supplies, nourishments, check orders and place items in the appropriate storage areas. Maintained and controlled medical records and assembled charts according to discharge procedures.Submitted charges for treatments and or CSS supplies according to established procedures.Maintained and operated the unit’s computer system and other communication systems (e.g. bulletins boards, paging system, intercom, Azyxxi Patient Tracking, PeopleSoft, and telephone etc.) in order to transmit data for EKG’s to Heart Station.Responded to requests in emergency situation as well as to call lights; trained personnel on new software created and installed to maximize efficient patient care.

Managed Executive Director’s calendar; Prioritized tasks and ensured deadlines were met.Managed paper flow through the Executive’s office, Coordinated national travel, and assisted with grant proposals and various projects as assigned.Processed daily accounts payable and receivables, as well as responded to and researched internal and external inquiries concerning payments received by members.Entered pertinent data into CRM database in reference to client processes and concerns.Trained new hires on CRM software and ensured proper use of the system.

Utilized CRM Software to interpret and implement complex contracts to insure accuracy; extensively used of CRM which provided efficiency, productivity, and ensured team awareness to the demands of the clientele.Extracted existing company data from databases and imported information into CRM software.Trained and developed new implementation analysts on Six Sigma System; Served as center point of contact for high level projects, and report back to management on development.Lead Implementation Analyst on high profile contracts for multimillion dollar customers in a call center environment.

Served as the first line of contact between existing customers and UUNET salesProvided profitable, highly effective, credible customer solutions based on current UUNET products and servicesUtilized technical knowledge of products, market, competition and customer needsLiaised for all internal department and maintained intricate database of all cancellations

Managed all administrative aspects of customer accounts to enhance customer satisfaction in Remedy Ticketing System and Arbor Billing System.Responded to all customer inquiries in a call center type environment within specified timeframes, ensuring the customer’s issues were addressed and resolved in its entirety.Analyzed processes to identify opportunities, and made proposals to enhance departmental efficiency; Maintained file integrity to ensure accurate invoicing and payment applications.