• Prepare or triage all repair requests as per our standardized process• Directly engage with customers to gain and document a comprehensive understanding oftheir concerns• Set clear customer expectations prior to their appointment to deliver an exceptionalcustomer experience• Identify and action simple remotely resolvable service requests, to provide an effortlesscustomer journey• Develop an excellent understanding of all Tesla vehicle products• Perform… Show more • Prepare or triage all repair requests as per our standardized process• Directly engage with customers to gain and document a comprehensive understanding oftheir concerns• Set clear customer expectations prior to their appointment to deliver an exceptionalcustomer experience• Identify and action simple remotely resolvable service requests, to provide an effortlesscustomer journey• Develop an excellent understanding of all Tesla vehicle products• Perform diagnosis and identify required parts for simple repairs, maintaining end-to-endownership of customer concerns• Collaborate with other service teams to provide a great customer experience through the service journey Show less

Additional responsibilities:• Coordinate new in-house CRM rollouts (supporting role for some business units, leading of the coordination for the French business units): cross-office, with different work schedules & coordinating with the rest of the training team. • Suggestions of CRM improvements before updates are implemented to the whole salesforce and communicate post-releases feedback to the IT team. • Content creation to support consultants transitioning to business development… Show more Additional responsibilities:• Coordinate new in-house CRM rollouts (supporting role for some business units, leading of the coordination for the French business units): cross-office, with different work schedules & coordinating with the rest of the training team. • Suggestions of CRM improvements before updates are implemented to the whole salesforce and communicate post-releases feedback to the IT team. • Content creation to support consultants transitioning to business development roles, process management (interview process) & contractor recruitment. Show less

• Delivering training sessions in French and English to sales employees for both resourcing and business development training programs• 1 to 1 coaching sessions in French and English on specific skills• Translation of the training program from English to French, uploading courses to the LMS (quizzes, text, videos...) • Reviewing and approving trainee's assignments on the LMS (Wordpress)• Part of the French office leadership team, training 30+ new employees in 8 months •… Show more • Delivering training sessions in French and English to sales employees for both resourcing and business development training programs• 1 to 1 coaching sessions in French and English on specific skills• Translation of the training program from English to French, uploading courses to the LMS (quizzes, text, videos...) • Reviewing and approving trainee's assignments on the LMS (Wordpress)• Part of the French office leadership team, training 30+ new employees in 8 months • Training point of contact for up to 5 business units totaling 80 employees, supporting management to increase sales per head• Conducting weekly analysis on new employees and high priority consultants on their progression Show less

Hybrid role: 50% sales, 50% training from July 2022 to September 2022, prior to switching to a full time Training Position.NonStop Consulting is an international recruitment consultancy covering most of Europe founded in 2000. In Luxembourg, we specifically support the finance industry with a team of multilingual, highly specialised consultants. We typically focus on roles in the compliance, risk management, IT transformation, legal, corporate, and accounting areas, though occasionally… Show more Hybrid role: 50% sales, 50% training from July 2022 to September 2022, prior to switching to a full time Training Position.NonStop Consulting is an international recruitment consultancy covering most of Europe founded in 2000. In Luxembourg, we specifically support the finance industry with a team of multilingual, highly specialised consultants. We typically focus on roles in the compliance, risk management, IT transformation, legal, corporate, and accounting areas, though occasionally work with clients to fulfill roles outside this core focus too. Tasks: • Identifying relevant profiles in the database and in specific job boards (boolean search)• Cold calling • Headhunting• Adverts/Mailings writing and posting • Following candidates through the process from the first prospection call through the candidate's first day of work• Market Building on the client side Show less

iOS and MacOS products French Technical Advisor (Phone and Chat Support), AppleCare Excellence Awards Winner in February 2021.• Troubleshooting technical products (Probe, Analyze, Isolate and Resolve technical issues)• Providing a customer orientated experience

• Quotation redaction and revision with the Office pack.• Processing purchase order, expedition and invoice with AS400.

• Time management, advising clients, checking sales and prices in the aisles• Various check-out processes, handling and sorting returned products and breakage• Handling and resolving customers’ disputes• Shelving, drive-through order packing and delivering