Customer Service Representative
United States
Developed and maintained a productive relationship and interaction with all callers, while providing personalized, and consultative education and information. Answered incoming phone calls from customers and identified the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment, and explanation of benefits (EOBs). Met the performance goals established for the position in the areas of efficiency, call quality, provider satisfaction,… Show more Developed and maintained a productive relationship and interaction with all callers, while providing personalized, and consultative education and information. Answered incoming phone calls from customers and identified the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment, and explanation of benefits (EOBs). Met the performance goals established for the position in the areas of efficiency, call quality, provider satisfaction, first-call resolution, and attendance. Show less