Daphne Sitko Email & Phone Number

I am an experienced retail manager with a proven track record for being a team player and team leader as well as exceeding customer service goals. While I enjoy working in my current position, I am pursuing a career change to a field that is more fulfilling and closer to my interests. I have a passion for food and cooking and would like to establish myself in a career where I'm making a difference in someone's quality of life.I enrolled in the Food Service Worker Certificate program at Fanshawe College where I have excelled in courses on nutrition, customer service, special diets and food safety.My goal is to work in a hospital or long-term care facility in the food services department. I plan to utilize my recent education combined with extensive customer service, organizational, interpersonal and teamwork skills from my experience as a Retail Manager to benefit the department.

Listed skills include Merchandising, Customer Service, Management, Retail, and 12 others.

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  Retail Manager

  Softmoc

  Oct 2005 - Present - London, Canada Area

  Roles and responsibilities of manager:• Manage all employees on site: recruit and select, train, schedule and discipline staff• Plan and oversee daily activities of staff to meet company objectives, timelines and goals as well as meet customer needs while exceeding customer service satisfaction• Create and publish invoices, reports, stock-tracing, payroll data and financial records• Oversee and organize incoming and outgoing stock and banking transactions• Provide direct sales and extensive customer service• Prioritize organization of store for maximum efficiency• Prepare materials and lead product knowledge meetings for staffAccomplishments as manager:• Quickly promoted to positions of increasing responsibility• Revitalized sales staffs and built effective teams• Exceeded targeted sales goals and deadlines• Significantly increased promotion of key products and marketing concepts• In Vaughan, temporarily managed, simultaneously, two staffs at two sites• In Mississauga, achieved 30% increase in sales revenue within a few months of becoming manager• Awarded “Rookie Manager of the Year”• Officially recognized by supervisors and customers for meeting and exceeding customer satisfaction