I am a goal-oriented professional with deep knowledge and wide-ranging experience in delivery of best-in-class service to customers. My approach is to guide meetings to actionable outcomes, leveraging detail focus and an organized approach manner. I act with discretion in dealing with confidential information. I am passionate about always putting customer's journey front and centre.I am confident in team leadership roles, implementing and adhering to business policies effectively. In addition, I am skilled in communication and collaboration with internal and external stakeholders, driving to support employees and organizations in meeting and exceeding targets.My Expertise includes:Client Relations and Retention | Escalation Management | Performance Tracking and EvaluationTime Management | Project Coordination