Daphne Torres Email & Phone Number

Carson, Ca, Us

Los Angeles, Ca, Us

- Experienced professional in managing daily operations of multiple dental clinics including managing provider's clinical schedules.- Skilled in recruiting, training, and leading staff, as well as handling administrative tasks.- Partner with other departments to create workflows.- Managed and monitored projects such as Invisalign.- Coach the team in customer service techniques and monitor patient satisfaction.- Approve timecards and manage time off requests.- Strong background in auditing invoices and ensuring compliance with HIPAA regulations.- Expertise in accurate billing processes and submission of claims for reimbursement.- Proficient in inventory management and strategic procurement of supplies.- Collaborates with the finance team to conduct audits for billing compliance and industry standards.- CRM Systems: Extensive experience utilizing CRM systems to streamline operations, enhance customer relationships, and satisfaction.

Chicago, Illinois, Us

- Experienced in presenting treatment options, coordinating patient financing, and overseeing daily business operations.- Responsible for hiring and training new staff members.- Process payroll bi-weekly and on time.- Skilled in team leadership, project management, conducting P&L presentations, and leading monthly meetings.- Proficient in approving invoices, conducting audits, and ensuring timely payments.- Managed and budgeted for our Invisalign marketing projects.- Successfully managed the revenue cycle, processing invoices and payments accurately and efficiently.- Expertise in maintaining smooth financial operations and analyzing data.- Train/Coach the team in customer service techniques and monitor patient satisfaction.

Chicago, Illinois, Us

- Specializes in closing sales, presenting treatment options, and supporting administrative duties- Promoted to Office Manager for being driven and focused- Responsible for hiring and training new staff members- Manages daily clinic operations, including patient financing and financial transactions- Proficient in conducting P&L presentations to showcase financial performance- Demonstrates strong leadership in team management and commitment to high-quality patient care

Bellevue, Wa, Us

- Successfully exceeded goals through effective leadership and strategic planning.- Managed and motivated a team to achieve outstanding results in their respective metrics providing excellent customer service.- Conducted monthly presentations to communicate goals, and strategies, and foster continuous improvement.- Played a key role in assisting team members to excel in their performance metrics, contributing to overall team success.- Proficient in Salesforce CRM: Experienced in lead management, contact database maintenance, report generation, and workflow optimization.

Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management

Master'S Degree, Business Administration Data Analytics

Google Project Management Certification