Daphne Van Delst Email & Phone Number

Mississauga, On, Ca

Guelph, Ontario, Canada

Vankleek Hill, Ontario, Canada

* Manage veterinary staff, including Registered Veterinary Technicians, Animal Health Technicians, and Receptionists* Created and manage employee and appointment schedules, streamlined digital payroll process* Coordinate doctor and nurse teams* Oversee triaging and coordinating emergency appointments* Participating in periodic employee reviews and evaluations* Research and implement policies as needed, creating clinic Policy Binder for staff training and reference* Train and support reception team * Train staff on Trupanion Portal, how to submit insurance claims, pre-approvals, and exam-day enrollment offers. Trained team on how to communicate with clients about pre-existing conditions, and importance of early enrollment* Meet with supplier representatives and address unique client concerns* Ensure the success of newly implemented software tools (Petriage, AllyDVM, Pet Health Network Pro)* Manage clinic inventory, oversee creation of surgical estimates and create practice management software codes for new services, procedures, and products

Vankleek Hill, Ontario, Canada

* Restrained patients in appointments, recorded presentation and history of patients, retrieved and reviewed files from other hospitals for pertinent information * Recommended preventative care procedures and treatments to clients as part of a team medicine model* Drafted medical record summary for doctor to review * Answered phone to address client questions and scheduled appointments for clients after assessing level of urgency * Took radiographs and sent them for Specialist Review * Use Sedivue to run in clinic urinalysis, and explain to owners the key components of sample collection

Waterloo, Ontario

* Organize meetings, events, and issue reminders * Take meeting minutes and delegate tasks * Present at conferences such as Forward into the Past (2017) at Wilfred Laurier University and Climates of Change (2016) at the University of Waterloo * Collaborate with professors, staff, and students from St. Jerome's and Waterloo on primary research, museum artifact exhibits, and conference organization * Use spatial imaging technology to recreate historical landscapes

I proofread, edit, and contribute written content for a wide variety of individuals and businesses.

Waterloo, Ontario

Satelite Position

 Traveled around Ontario with the Engineering Science Quest Satellite Team Educated children on basic science and engineering concepts Facilitated activities and oversaw drop off and pick up  Helped navigate and pack for each week of travel

Bachelor Of Environmental Studies, Geography And Environmental Management, Honours

Specializing in Development and Environment

Graduate Certificate, Project Management

College Diploma, Veterinary Technician

High School Diploma

Activities and Societies: Student Activities Council