- Assist in the development and implementation of digital marketing campaigns across multiple channels, including email, social media, and content marketing.- Conducted market research and analysis to identify trends, competitor strategies, and customer preferences, informing marketing strategies and tactics.- Create engaging content for social media platforms, blog posts, and email newsletters to attract and retain customers, driving brand awareness and engagement.- Monitor and… Show more - Assist in the development and implementation of digital marketing campaigns across multiple channels, including email, social media, and content marketing.- Conducted market research and analysis to identify trends, competitor strategies, and customer preferences, informing marketing strategies and tactics.- Create engaging content for social media platforms, blog posts, and email newsletters to attract and retain customers, driving brand awareness and engagement.- Monitor and reported on key performance metrics, such as website traffic, social media engagement, and email open rates, to measure campaign effectiveness and optimize strategies. Show less

- Lead and manage the customer service team to deliver high-quality service and support to customers.- Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery.- Handle escalated customer inquiries and complaints, resolving issues in a timely and effective manner.- Monitor customer service performance metrics, such as response time, resolution rate, and customer satisfaction scores, and implement strategies… Show more - Lead and manage the customer service team to deliver high-quality service and support to customers.- Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery.- Handle escalated customer inquiries and complaints, resolving issues in a timely and effective manner.- Monitor customer service performance metrics, such as response time, resolution rate, and customer satisfaction scores, and implement strategies for improvement.- Train and mentor customer service representatives, providing guidance and support to enhance their skills and performance.- Collaborate with cross-functional teams, including sales, marketing, and operations, to address customer needs and improve the overall customer experience.- Stay informed about industry trends, best practices, and emerging technologies in customer service to continuously improve service delivery and stay ahead of the competition.- Prepare and present regular reports and analysis on customer service performance and trends to senior management. Show less

- Lead the creative vision and direction for the brand, translating brand values and objectives into compelling and cohesive creative concepts and campaigns.- Oversee all aspects of the creative process, including concept development, design, photography, and production, ensuring the highest standards of quality and craftsmanship.- Collaborate closely with cross-functional teams, including design, marketing, and product development, to ensure alignment of creative initiatives with… Show more - Lead the creative vision and direction for the brand, translating brand values and objectives into compelling and cohesive creative concepts and campaigns.- Oversee all aspects of the creative process, including concept development, design, photography, and production, ensuring the highest standards of quality and craftsmanship.- Collaborate closely with cross-functional teams, including design, marketing, and product development, to ensure alignment of creative initiatives with overall brand strategy and objectives.- Provide leadership and mentorship to the creative team, fostering a culture of innovation, excellence, and collaboration.- Stay abreast of industry trends, emerging technologies, and cultural influences to inspire and inform creative concepts and strategies.- Manage and allocate resources effectively to meet project deadlines and budgetary constraints, while maintaining the highest level of creativity and craftsmanship.- Partner with external agencies, vendors, and collaborators as needed to execute creative projects and campaigns.- Develop and maintain brand guidelines and standards to ensure consistency and integrity across all brand touchpoints and communication channels. Show less

Attending to subscribers’ requests, enquiries and complaints pertaining to telephony and data services Performing FCR (First Call Resolution) at all times where possible; thus reducing the tendency of customer call backs to the Call Centre on unresolved issues

Correspondence and other administrative roles,Arranging meetings between the Coordiantor and clients; and taking his place when his attention was required at other venues cities.Making room reservations for CAF and LOC guests and ensuring their comfortEnsuring the welfare of hospitability volunteers placed at post within the official hotels used during the tournament (ACN Ghana 2008)Assisted in the filing of tournament reports for the then, Ministry of Education , Science and… Show more Correspondence and other administrative roles,Arranging meetings between the Coordiantor and clients; and taking his place when his attention was required at other venues cities.Making room reservations for CAF and LOC guests and ensuring their comfortEnsuring the welfare of hospitability volunteers placed at post within the official hotels used during the tournament (ACN Ghana 2008)Assisted in the filing of tournament reports for the then, Ministry of Education , Science and Sports Show less