Daphne has created and led a portfolio of businesses since 2000.Her offerings include: The design and facilitation of Management & Leadership workshops for organizations across all industries. Topics include: Employee Engagement; Change Mastery; Diversity; Relationship Building; Peaceful Communication; Coaching; Emotional Intelligence. 

Coaching leadership teams to increase effectiveness and improve results by deepening communication, increasing self-awareness, team awareness and strengthening relationships. Coaching individuals and groups to increase awareness, build resilience and reduce stress through mindfulness. Helping companies proactively retain and transfer critical NOW Knowledge. Working globally with diverse industries capturing knowledge of key roles to support employee transition and talent management initiatives. Facilitation of Executive Strategic Planning sessions, Leadership Development, Train the Trainer, Facilitator Certification. Delivery of WhatMatters workshops & Lunch and Learn's . Speaking and writing on topics related to Leadership, Resilience, Employee Engagement and Wellbeing. Other Engagements:Laurier Executive Development Centre:Leadership Development series for 2011 WXN Wisdom Top 100 Canadian Women Proteges’TEDx Speaker@Ryerson University 12/2011Speaker@Ryerson Int'l Women's Day 03/2011

Facilitation of five day International Leadership Development program for mid- to-senior level financial sector regulators and supervisors in developing and emerging countries. (South Africa, Poland, Panama, Kenya, Armenia, Bangladesh).Focused on leadership capacity building, management skills, crisis preparedness, leading change.

Facilitation & Customization of Sales & Service Solutions for Financial Services. Topics include: Customer Service Coaching; Creating Customer Connections; Coaching for Results; Coach the Coach.

Developed, delivered and facilitated learning programs and experiential training to managers and executives via classroom and satellite. Liaised with internal and external resources to facilitate course development and delivery. Collaborated with business partners, subject matter experts and consultants to research and develop programmes to meet specific client needs.

Lead, coached and developed employees to achieve results based on sales targets, profitability and volume growth. Lead and modeled quality service at every customer interaction. Adhered to both professional practices and standards, and TD processes and controls to achieve operational excellence. Contributed to the success of the business through personal and team commitment. Achieved knowledge, competency and accreditation requirements by participating in internal Bank courses (classroom, Intranet, self-study, etc.) and external courses - IFIC, CSC, PFP.

Consultant to Management and staff in 40 branches. Managed Labour Relations problems by conducting counseling, recruitment and exit interviews and settling grievances. Served as a procedural reference by interpreting Human Resource Policy. Evaluated the capabilities and potential of Human resources for succession planning.