Daphne Bland Email & Phone Number

Client success specialist driven to build strategy insights for client success, retention, and growth based on data analytics with a strong degree of organization and ability to manage multiple, competing projects simultaneously. Strong client-facing skills to build long lasting relationships with internal and external clients. Truly believes that working proactively is the main difference between Customer Success and Customer Service. Over four years of online digital marketing experience through my own small business that has successfully increased profits by 300% in the last fiscal year through Social Media Marketing campaigns, SEO optimization, and utilizing market analytics.ACHIEVEMENTS:⭐ Initiated and launched production and sales of new products that increased revenue by 300% in the last fiscal year ⭐Increased views and traffic to Etsy by utilizing and optimizing SEO and digital marketing campaigns⭐Coordinated 7+ projects to improve processes and workflow operations while ensuring compliance with company and HIPAA requirements at Vidant Health⭐Completely restructured the pharmaceutical representative lunch scheduling utilizing RXVantage by communicating with stakeholders to prevent interruption of patient care by over 30% in the last year at Vidant Family MedicineI'm open to new opportunities and can be reached at daphne.bland0311@gmail.com.Have a beautiful day! KEY COMPETENCES:-Strategic Planning -Project Coordination & Management -Customer Success -Quality Assurance -Problem-solving Analysis -Creativity -Social Media Marketing -Client Outreach -Scheduling -Organization-Time Management -SEO -Contract Negotiation -Budget Management -Agile Project Management -Waterfall Project Management -Microsoft Office -Google Suite -Adobe Creative Suite -QuickBooks-Healthcare EHRs: EPIC, Nextgen, Centricity -Insurance Verification -Medicaid -HIPAA Regulations