Boom Trading Corp. is a company that distributes children brands in Panama and Costa Rica, and it owns and operates a retail store located in Multiplaza Pacific Mall.Responsibilities- Introduction and merchandising of new brands to market- Service company stakeholders (customer service)- Develop the brands the company already distributes- Create and develop marketing and advertising campaigns- Local and regional key account management- Development and management of social media accounts- Social media analytics- Management and coaching of a 3-person teamAchievements- Development of a totally new product category in Panama- Exceeded the sales forecast by 25%- Increased product margins- Opening of the first retail shop- Creation and development of marketing and advertising campaigns in multiple channels- Increased customer loyalty and customer database using CRM applications

Multibank is the third most important bank in Panama.Responsibilities- Coordinate customer payments- Maintain customer’s loans and transactions updated- Contact customers to follow up loan payments- Calculate interest payments of overdue loans- Create complete files for new customers- Coordinate loan payment plans with loan departmentAchievements- Reduced customer’s overdue payments- Applied customer payments in a timely and efficient manner

Multibank is the third most important bank in Panama.Responsibilities- Maintain an efficient schedule of the C-Level directors- Coordinate meetings with internal and external stakeholders- Serve high profile customers- Follow up topics discussed in meetings- Do general assistance activitiesAchievements- Maintained updated all the schedules of directors- Maintained an efficient coordination of meetings- Exceeded expectations of directors

Multibank is the third most important bank in Panama.Responsibilities- Coordinate trainings for employees of different areas- Coordinate trainings with external consulting experts- Maintain bank compliance with local bank regulations regarding mandatory trainings- Feed and update the internal trainings databaseAchievements- Maintain and exceeded compliance with internal and external auditory- Successfully scheduled all mandatory trainings within the current year