Daphne Flores Sanchez Email & Phone Number

Latinoamerica

Consulting, and implementing cutting-edge technology systems for different business sectors. Isolate the technology gap with service teams and customers to generate greater productivity in the Latin American Region.• PCI DSS: Instituted/Operationalized PCI Certification Compliance Plan for card payment data transmission at a Mexican financial service provider.• GPS Solution: Resolved mobile dispatcher issue, implementing a GPS App for tracking real-time documents for a Costa Rican… Show more Consulting, and implementing cutting-edge technology systems for different business sectors. Isolate the technology gap with service teams and customers to generate greater productivity in the Latin American Region.• PCI DSS: Instituted/Operationalized PCI Certification Compliance Plan for card payment data transmission at a Mexican financial service provider.• GPS Solution: Resolved mobile dispatcher issue, implementing a GPS App for tracking real-time documents for a Costa Rican law firm, boosting productivity.• EDMS: Identified/executed versioning and collaboration modules of the Electronic Document Management System for Costa Rican law firm.• Advisory Team Restructuring: Successfully improved consulting/sales team efficiency while aligning with business strategy to reach the Costa Rican government customer segment. Show less

Increased productivity and reduced OPEX for Credit Card’s Systems, in Costa Rica, Mexico and Panama. - Organizational Architecture: Restructured, Creating positions/profiles, executing change management. - System Development Lifecycle: Designed and Implemented of an automated real-time application. Eliminated waste, billing only effective time, maximizing productivity of local and remote teams. - Systems Project Portfolio Management: Reduced operational time/costs and increasing… Show more Increased productivity and reduced OPEX for Credit Card’s Systems, in Costa Rica, Mexico and Panama. - Organizational Architecture: Restructured, Creating positions/profiles, executing change management. - System Development Lifecycle: Designed and Implemented of an automated real-time application. Eliminated waste, billing only effective time, maximizing productivity of local and remote teams. - Systems Project Portfolio Management: Reduced operational time/costs and increasing capacity/productivity by 90%. Multiple requests simultaneously.- QA Implementation: Selected QA methodology and tools to increased defect detection and reduced error rates by 75%. Implementing continuous improvement program.- Supplier Management: Selectioned/negotiated outsourcing services contracts. Around $1.5 million annually. - Technology Solutions: Researched and assessed software/applications for organizational needs.- IT Strategic Plan: Prepared/executed plan, aligning Systems Development Area with Business Strategic Plan.- Systems Capacity Plan Assurance: Engineered competitive solutions, defined services level and minimizing risk, infrastructure resources and staffing to support the business goals.-Internal Control: Performed a prevention and control plan for business continuity, operational risk and technology risk to systems area.- Annual Budget Planning: Budgeted and execution of financial plan for the Systems Area.- Coordinated, applied of best practices and regulations (SOX, PCI; COBIT; ITIL; Etc.).- High Performance Team Development: Utilized soft management skills to develop teams. BSC monitoring. - Innovation: Created and implemented several award-winning innovation solutions, such as the SMS alert system that provided an 80% reduction in costs, a unified customer database to reduce inquiries to 50% to the credit agency, mobile applications to reduce call center traffic by 80%, donation website reinforcing Corporate Social Responsibility imagen, among others. Show less

• Team Management: Successfully integrated highly competitive cross-functional and multi-cultural teams. Aligning on common goals.• Resource Management: Utilized a couching plan as well as motivation, teamwork, and conflict management skills.• Macro Projects Management: Implemented different technologies (SAP, PeopleSoft, ORACLE, Microsoft, etc.). • Head of Marketing: Commercialized and managed key accounts for government and private companies.• Requirements Management: Steered… Show more • Team Management: Successfully integrated highly competitive cross-functional and multi-cultural teams. Aligning on common goals.• Resource Management: Utilized a couching plan as well as motivation, teamwork, and conflict management skills.• Macro Projects Management: Implemented different technologies (SAP, PeopleSoft, ORACLE, Microsoft, etc.). • Head of Marketing: Commercialized and managed key accounts for government and private companies.• Requirements Management: Steered two key projects totaling $ 20 million, representing a 7-fold increase in revenue for the IT practice.• Business Development: Established strong customer relationships that led to new opportunities, representing 33% SAP Area income.• Partners Development: Negotiated and transformed the SAP alliance to become an education partner increasing $100K in revenue.• Services Portfolio Diversification: Increased services offerings with ITIL courses, ensuring revenue of $75 K per year. • Key Accounts Management: Identified and captured sales opportunities early in the customer engagement process.• Experienced Negotiator: Formulated and negotiated SLA’s proposals.• Customer Care Expertise: Provided service support to guarantee quality on the delivery, customer satisfaction and conflict resolution.• Marketing Strategies: Conceptualized and implemented campaigns, ads and events for customers. Led strategy to raise national and international exposure via international forums, seminars and commercial programs.• Communication Plans: Developed publications articles/advertising in printed and televised media, guidelines as well as alliances with technology associations and agencies.• Branding Plans: "Top of mind" by means of promotional items, contest and advertising guidelines.• Public relations and social media experience. Show less

• PMO: Authorization and custody of working papers of $24 million project.• Planned and executed of projects under PMI methodology:o Priority Evaluation: Defined project scope, goals and deliverables that support business goals in collaboration with stakeholders.o Project Plan: Scheduled project timelines, milestones and responsible for customer acceptance.o Activities Coordination: Headed tasks and supervise project team members, contractors and clients.o Progress Project:… Show more • PMO: Authorization and custody of working papers of $24 million project.• Planned and executed of projects under PMI methodology:o Priority Evaluation: Defined project scope, goals and deliverables that support business goals in collaboration with stakeholders.o Project Plan: Scheduled project timelines, milestones and responsible for customer acceptance.o Activities Coordination: Headed tasks and supervise project team members, contractors and clients.o Progress Project: Effectively communicated project status and issues to team members and stakeholders. o Scope Management: Assertively managed change requests with customers and development team. o Conflict resolution: Generated buy-in from executive management for effective conflict resolution.• Relationships Management: Supplier management and extensive experience working with remote and cross-functional teams.• IBM Education Coordinator: forecasted, sold and delivered through third party and partner companies the IBM training to GBM customers. Show less

• Inspected quality and mechanical integrity assurance of static equipment (pipes, pressure vessels, heat exchangers, storage tanks, etc.) to guarantee mechanical reliability during operations and routine maintenance, as well as changes and renovations of the oil refinery complex.

Education record

Mechanical Engineer, Industrial Product Design