Daphne Foreman Email & Phone Number

New York, Ny, Us

As a content designer, content strategist, and writer, I am a dot connector who designs with words. With the user’s goals firmly at the center, I work with UX designers, UX researchers, developers and engineers, product managers, and operations and marketing professionals to design and deliver services and systems that meet our users where they are and help them get where they need to go.Continuing educ. since May 2024 layoff includes completing 35-hour PMP Certification prep course; online work in accessibility, generative AI, and Human-Computer Interaction: The Foundations of UX DesignUX/UI/strategy tools include FigJam, Figma, Miro, Jira, Confluence, Trello, Basecamp, Optimal Workshop

My content design work has had a long-term accompaniment that's not reflected elsewhere in this LinkedIn profile: I performed one woman shows here in NYC, at Don't Tell Mama and other venues, with musical director Paul Trueblood from c. 1994 to 2005. This professional singing ran alongside my full-time work. Currently, am a vocal coach and supply singer/section leader for churches in NYC metro. Previously, church organist and music director.

Austin, Texas, Us

Indeed Hire partners with Indeed clients to recruit for and fill high-volume and specialty staffing needs. As solo UX Content Designer for Indeed Hire, helped align content strategy and business goals across multiple teams and stakeholders moving at high speeds—while keeping the human user firmly at the center.- As half of a codesigning team [content designer, UX designer], completed high-visibility UX designs for job request onboarding, responding to changing requirements and meeting agile deadlines. To launch a highly visible MVP, delivered 312 screens, states, workflows, and edge cases in 17 working days to meet tight product management deadlines.- Supported up to seven product managers—and their assigned UX design, engineering, and user research teams—during a series of larger Indeed internal reorganizations that affected Indeed Hire's business plans and priorities.- Helped ensure consistent and high-quality user experience across Hire platform by actively creating and refining UX work, including content audits, card sorts, error messages, information architecture, user flows and wireframes, UX writing and design, journey maps, stakeholder management, cross-functional workshop facilitation, and co-conducting user research and concept/usability testing.UX/UI/strategy tools include FigJam, Figma, Miro, Jira, Confluence, Trello, Basecamp, Optimal Workshop[position ended by company layoffs of 1,000 Indeedians effective May 31, 2024]

Jersey City, Nj, Us

At Forbes Advisor, a start-up personal finance service journalism product offering within a particularly well-known brand, balanced lead editor duties with content design and strategy, working within a globally distributed product/service team. Acted as an advocate for user experience (UX) in all interactions.Served as in-house expert for consumer banking content, including Best Of guides, bank and credit union reviews, checking/savings/money market accounts/CDs, savings and budget guidance, financial literacy, and innovative fintech product and service offerings. Managed two full-time staff (one associate/deputy editor, one writer) and 10+ freelance finance writers; optimized content production among global platform, product, SEO, and compliance teams. Created initial Forbes Advisor contributor style guide, establishing voice and tone guidelines, freelance work processes, and editorial standards. In the absence of formal UX support, worked with product, SEO, and operations teams to help ensure users would not be confused by mix of editorial and sponsored content, and help improve overall site navigation.Forbes Advisor: Lead Editor - Banking, Feb 2022–March 2022Forbes Advisor: Assigning Editor - Banking and Personal Finance, Jul 2020–Jan 2022Forbes Media LLC: Assigning Editor - Banking and Personal Finance, Dec 2019–Jun 2020Forbes Media LLC: interim Assigning Editor - Mortgages, Dec 2019–May 2020

New York, New York, Us

Content strategist and managing editor for financial and professional services clients, both B2B and B2C, including Dell Technologies, Discover Credit Cards, First Horizon Bank, LegalZoom, The Hartford, Guardian Life, and Prudential Financial:- Advocated for users and clients with Contently product design and customer success professionals.- Managed clients’ individual content calendars, style guides, and communications planning with internal client stakeholders, including their marketing and legal teams, and with clients’ and Contently's writers, designers, and videographers.- Helped create and sustain brand voice, style, and tone of diverse publications; contributed to clients’ content design and content strategy development; managed multichannel campaigns.- Mentored writers and designers; assisted in generating story ideas; assigned stories; edited, from substantive and fact check to final; performed product user testing with platform support team.- Built long-term client relationships incorporating content design, digital strategy, SEO optimization, graphic and interactive design, and information architecture to enhance the user experience.

part-time: Jan 2016–Presentfull-time: Jan 2014–Jan 2016part-time: Dec 2010–Jan 2014full-time: Sep 2001–Dec 2010Senior content designer and strategist, communications consultant, writer, editor, researcher, and project manager for clients including:* ADP, Inc. – As an expert advisor, 2002–2009, helped grow ADP’s SaaS HR workforce management product. Created integrated marketing campaigns and sales training materials that resulted in a 100% increase in engagement among C-level audiences for ADP Workforce Now. Co-leading with ADP Research Institute team members, created two series of thought leadership white papers on HR management trends and SaaS solutions, distilling complex topics for executive audiences and assisting with data visualization. * BMW North America – Since 2003, have written, copyedited, and proofread internal and external product and marketing content, including BMW Aftersales Strategy and Business Development dealer-facing collateral, MINI consumer-facing resumes, technical/sales manuals, and military recruiting materials.* ESI Design – For Edwin Schlossberg project team, performed sales process analysis and UX research for multimillion dollar FL real estate developer, with goals of enhancing the user experience across their regional sales centers, increasing future homeowner engagement, and closing more sales.* Wachtell Lipton, Debevoise & Plimpton, Clifford Chance, among others – Legal proofreader and editor (10+ years). Via Seiden advertising agency, media proofreader/editor for NewYork-Presbyterian hospital system.

New York , Ny, Us

Wealth Advisory Group LLC (agency)- As a Financial Representative of The Guardian Life Insurance Company of America and a Registered Representative and Financial Advisor of Park Avenue Securities LLC, provided expertise to clients to organize, protect, and maximize wealth accumulation and distribution. [held Series 7, Series 66]- As agency’s interim Life Brokerage Manager, provided case support to affiliated external brokers and produced illustrations for full suite of Guardian Life Insurance products.- Helped new financial representatives develop compliant social media profiles and strategies.- Previously Life, Accident and Health Insurance Licensed in NY, CT, NC, and TN.

Us

[position ended by corporate bankruptcy] - Developed and executed employee engagement content strategy; researched, wrote, edited, and project managed HR communications for benefits, compensation, training, executive policies, change management.- Eight months into the position, spearheaded Human Resources’ efforts for timely, compliant, and considerate notification of layoffs to 2,000 telecommunications professionals [44% of workforce].

Worldwide, Oo

In what was a newly created content strategy role, helped enhance engagement among 15,000+ Deloitte Consulting employees worldwide and established internal communications content procedures and systems, reducing duplicative systems and raising the visibility of global initiatives:- Conceived, developed, and launched global internal magazine, Collegium, from naming and concept through publication; co-managed external design firm resources and photographers. Served as chief editor (developmental editing to final on-press approvals); did all primary writing.- Assisted in managing a growing global in-person and virtual internal communications team, with members in Brussels, Hong Kong, NY, PA, GA, and CA; acted on Global Director’s behalf as required.- Facilitated global leadership’s use of electronic and hard copy distribution channels. Provided editorial and production support to Annual Report team and Americas Conference leaders.

New York, Ny, Us

With the goal of optimizing employee utilization of benefits and enhancing employer brand, for clients including Timberland, Greyhound, NBA, Maine Medical Center, Teamsters Locals: researched, wrote, edited, and managed production of HR benefits communications, including Open Enrollment support, SPDs (health and welfare, pension, annuity, training), websites. Led collaboration with design teams.

~ HHL, Manager of Marketing Communications, 1996–1997; position ended by corporate bankruptcy: Budgeted, designed, produced internal/external brand materials, sales support, and advertising. Designed and delivered sales training with VP Sales. Supervised Chicago, Houston administrative support.~ HMS, Senior Writer, Corporate Communications and Training, 1994–1996: Managed federal and state government RFP response process, writing, and SME involvement; led client presentations. Managed one Junior Writer; provided internal managed care training to HMS team.

Manager, National Accounts, Contracts and Account Development [1993-1994] and Contract/Proposal Analyst, National Accounts Team [1992-1993]: Advised national and regional sales directors, local sales and 60+ branch managers (across five time zones) on proposal submission, RFP response, sales negotiation, legal team review and contract execution. Supervised two Senior Account Development Administrators.

Hartford, Connecticut, Us

[original nine-month contract position extended by Aetna to 15 months]Provided complex RFP support to national managed care sales organization; served as proposal team subject matter expert on mental health, quality management.

Very Special Arts Connecticut, Hartford, Connecticut: Executive Director, 1989-1991- Directed all arts and educational programs, both independent and joint ventures- Responsible for management and generation of organization's operating budget: coordinated 1990 Gala fundraising event, Edward M. Kennedy, Jr., Honorary Chair; planned and executed first direct mail fundraising campaign for 'Friends' of VSA CTThe John F. Kennedy Center for the Performing Arts, Washington, DC: Intern in Public Affairs, Marketing and Advertising, summer 1988: served as Managing Editor for the inaugural issue of Adventures in the Arts and authored the annual Kennedy Center Honorees bios [1988; and as a freelancer 1989, 1990]Yale University, New Haven, Connecticut: Assistant to the Director, Department of Athletics, 1983-1987- As a member of Department's senior staff, provided managerial and communications support to Director of Athletics, Frank Ryan- Supported University Development efforts focused on major individual alumni donors

Mba (Master In Public And Private Management), Marketing (Major); Organizational Dynamics

M.M., Singing

B.A. Cum Laude, Music; Minor, Politics

Musical Theatre Dance, Jazz, Tap

Acting Technique, Improvisation, Musical Theatre Performance

Education record