Daphne Ho Email & Phone Number

South Australia, Australia

• Offering technical consultancy, expert guidance, and dedicated support throughout all phases of the design, development, and implementation of data capture and reporting applications• Overseeing and executing database administration services, including data maintenance support and facilitation• Delivering information management and reporting services, including statistical analysis, research support, demographic data analysis, and offering performance-enhancing insights and recommendations• Developing timely reporting of Key Performance targets in line with Health Service Agreement specifications, while maintaining reporting systems for executive operational management• Participating in server migration, conducting data evaluations, collaborating in data cleaning, and optimising queries to enhance system efficiency

South Australia, Australia

• Initiating, formulating and monitoring procedures and processes in the area of data collection, information analysis, dissemination and quality assurance • Contributing to the provision of corporate strategic data and information services in accordance with agency, state and national standards, protocols and requirements•Providing expert advice on the development of departmental policies relating to data collection and information analytical services• Contributing towards the continuous development of data management strategies and website-based reporting methods to improve self-service reporting• Undertaking and contributing to data management, reporting, systems related projects and activities

Adelaide, South Australia, Australia

• Extracting, compiling and producing statistical reports; analysing trends for routine and ad-hoc data reporting• Investigating and resolving IT application-related incidents, service requests and problems in a timely and efficient manner• Employing appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications• Understanding upcoming application changes and providing application training and guidance to internal and external stakeholders • Providing second and third level technical support for applications, backend systems, and web-based presentation layers, troubleshooting of system issues or errors• Collaborating stakeholders and SMEs to identify requirements for on-going reporting and dashboard development

Adelaide, South Australia, Australia

• Analysing large and complex sets of data from primary and secondary sources for reporting and dashboard development.• Working with internal and external stakeholders to design, develop and test software needs for applications, and SharePoint development.• Designing data modules and interpreting data sets using Power Query Formula language and DAX language of Power BI for corporate Key Performance Indicators. • Analysing business requirements and building queries via IBM Cognos Analytics for quality review and work practice improvements. • Writing and maintaining program codes through Power Automate to design, develop, and automate workflow and contents for Spotless SharePoint website, along with user access provisioning and data governance. • Providing phone or onsite support, troubleshooting and resolving issues associated with the use of Spotless MyWork App and MyWork Portal for Sub-Contractors, internal trades and trades of The Department for Infrastructure and Transport SA. • Collaborating with engineers and developers to assist the rollout, update, and testing of the MyWork App for new and existing users.• Assisting with and identifying issues of the interface between various systems.

Melbourne, Australia

• Assisted in deploying and implementing systems• Interacted with clients to ascertain requirements and expectations for business systems• Collaborated with design and development teams to customise the new applications• Derived conceptual designs from business objectives to deliver applications according to specifications• Developed wireframes, site maps and content inventories for new website designs• Mapped process activities to rectify operational inefficiencies, identified discrepancies and resolved issues of data flow to ensure data integrity• Assessed business processes with application testing and evaluated potential areas for improvement

Taiwan

• Liaised between headquarter and the department heads for cross-divisional interconnection, engaged with stakeholders for managing their expectations and requirements• Utilised complex Teradata SQL queries, views and stored procedures in multi-database environment, along with MS Excel for data analysis on large datasets, designed scheme data models, synthesised business intelligence data to produce reports highlighting findings and verifying solutions• Managed databases to ensure efficient access, created and maintained standard operating procedures governing system functions and data standardisation aligning with enterprise standards • Delivered end-user and regular training facilitated workshops for diverse user groups from a business and technical perspective, produced documentation for applications management, imparted knowledge of best practices for protecting data and minimising errors• Analysed and gathered requirements, managing competing priorities, communicated the operational impact of any changes, resolved conflicts, monitored tasks and tracked feedbacks of users to assess system issues, gauged business functions and inefficiencies to design new workflows for process improvement

Taiwan

• Offered confidential secretarial and administrative assistance across word processing, diary management, information management, call screening for the Director• Arranged meetings and seminars, prepared documents including agendas, briefing, minutes and high-level correspondence• Assisted in coordinating, implementing, monitoring the professional standards in terms of procedures, policies, and practices• Managed databases to allow secure and efficient data access• Processed invoices for payment, petty cash reimbursement and corporate credit card reconciliations, ordered and maintained stationery and consumables• Offered professional reception duties, managed external contacts for Director and kept track of periodic communication needed for priority contacts, handled incoming phone queries on a daily basis, distributed company-wide announcements• Orchestrated successful conferences and annual staff development forum, including associated travel for all speakers and attendees, facilities and support services

Master’S Degree, School Of Engineering-Information Systems

• Database design & Information modeling (MySQL), Programming(JAVA) • ICT Management and Governance, Change Management, UX design • Health.

Professional Year

-Australian Workplace Environment -Professional Meetings & Presentations -Australian Business Culture -Professional Presentations

Bachelor’S Degree, English Language And Literature; Music Performance (Piano)

Activities and Societies: Leadership: (1) Undergraduate Representative as Student Council in 2003 (2)Undergraduate Representative.