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Daphne J is listed as Process Specialist | Process trainer| Virtual Assistant |Team handling| Customer Service Specialist | Customer Success | Quality Assurance | based in Bangalore Rural, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Daphne J.
Daphne J previously worked as Process Trainer at Cognizant and Senior Customer Representative (Voice UK) at Concentrix. Daphne J holds Bachelor In Computer Application from Karnataka University, Dharwad.
A highly competent professional with 7+ years of progressive success in spearheading customer service initiatives through catapulting the organization’s visibility with a prime focus on process improvement, service delivery, quality and requirement analysis, compliance management, inquiry management, roster management, project management, business analysis, and revenue generation.An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty within the set standards. Prolific experience in handling grievances and delivering services to client satisfaction at the optimum level. Proven analytical skills with the ability to research, gather, analyze and synthesize information from multiple sources.A Proven leader and a mentor while developing and retaining high-performing teams and driving cross-functional collaboration to bring teams together for successful business alignment and rapid execution. Keen business acumen with a forward-thinking and big picture vision: Outperforms in engaging with multiple clients/vendors/business leaders: seamlessly blends with pace, culture, and process. Conversant with MS Office package, Salesforce, and Windows operating system.
A career timeline built from the work history available for this profile.
➸ Responsible to manage new hires, backfill, and on-the-job training programs to cross culture and Health Insurance domain➸ Identifying training/refresher needs and creating an action plan to address performance issues➸ Coordinating training programs across Division and ensuring integration of strategy/training inputs across the unit ➸ Steering two.
➸ Evaluated the past due accounts and communicated to the customers for the payment of the same ➸ Handled the incoming calls and educated the customers about the payment process of the accounts ➸ Guided the social team in recovering debt on seriously delinquent accounts.➸ Updated and maintained the data about the customer interactions, transactions.
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Daphne J is listed as Process Specialist | Process trainer| Virtual Assistant |Team handling| Customer Service Specialist | Customer Success | Quality Assurance |.
Daphne J is based in Bangalore Rural, Karnataka, India.
Daphne J has worked for Cognizant and Concentrix.
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Daphne J holds Bachelor In Computer Application from Karnataka University, Dharwad.
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