Daphne Lara De Paula Bonesso Email and Phone Number
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Daphne Lara De Paula Bonesso personal email
Daphne Lara De Paula Bonesso phone numbers
Support Specialist with 10+ years of experience helping customers succeed, providing a quality assistance with empathy, using analytical skills to guide users through their issues and a creative thinking in troubleshooting.Fast learner constantly seeking challenges within the environment in order to expand skills and knowledge. A team player with exceptional organization skills and comfortable level in using technology, and digital resources.In free time play video games and takes photos by hobby.
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Support Quality AssuranceYoutooz Sep 2023 - PresentCanada- Design contact monitoring format and set quality standards- Evaluate Support Team’ interactions with customers- Deliver constant feedback to Support Team to ensure that Quality Assurance standards are being meet. Ensure internal processes are effective and leading to a better customer experience- Work with Head of Customer Support, Team Lead and team members to ensure effective communication of issues, hiccups, strategies and opportunities for improvement- Identify training opportunities based on common QA patterns and trends- Analyze and monitor results of QA activity and identify gaps, hiccups and trends- Collaborate with Teamwork: works with team member to deliver better results, sharing best practices, tips and helping the team to improve performance- Conduct quality assessments on internal tools
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Customer Support RepresentativeYoutooz Mar 2021 - Sep 2023- Helping customers across multiple channels in regards to orders, releases, and product information- Handling order issues such as address changes, tracking information, refunds, returns, and product defects- Verifying purchase reviews and proactively offering support to customers- Engaging with our community on social media and helping answer questions- Organizing shipping, manufacturing, and release schedules internally- Assisting with miscellaneous tasks internally related to the smooth operation, internal documentation, and release of Youtooz collectibles- Researching Youtooz partners and other topics related to customer support and/or growing our community
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Customer Care AssociateArticle Oct 2020 - Feb 2021Toronto, Ontario, Canada- Provided remarkably better customer experiences via phone calls, emails, and live chats- Built genuine connections to help create life-long Article customers- Multi-tasking and navigating through several in-house and off the shelf software programs(i.e Slack, G Suite) to support customer inquiries- Processed everything around orders, exchanges, returns, and support requests with a sense ofownership and urgency -
Customer Service Guest SpecialistBooking.Com Nov 2018 - Sep 2020Toronto, Canada Area- Provided inbound and outbound support to customers via phone, live chat, email and tickets.- Assisted customers with inquiries, such as modification, cancellations, questions and complaints in Portuguese and English in an efficient, professional and friendly manner.- Selected as a Quality Ambassador, which involved delivering presentations, sharing best practices, clarifying questions, and advocating in any matter regarding quality within the team.- Liaised between guests and partners to resolve urgent and sensitive cases and, if possible, prevent escalations.- Awarded a Blue Flag Winner in June 2019, which recognizes agents that provided excellent service during a call with a customer. -
Implementation AnalystUnion Softwares May 2012 - Apr 2016Indaiatuba - Sp- Spearheaded the creation of the Implementation Department, to create clear and consistent processes and procedures that should be followed by employees to deliver excellent services and products to the clients efficiently.- Trained new clients on software products, such as CRM software, apps, and websites.- Collaborated with the Product Team during design and development phases to ensure the customer’s voice was heard.- Worked effectively with other departments to collaborate and focus on creating the best possible customer experience.- Assisted customers with websites domains, including register, update, and renew. -
Sales RepresentativeUnion Softwares Dec 2011 - May 2012Indaiatuba - Sp- Prospected and developed opportunities, closing sales; updated and maintained the sales database.- Managed accounts by conducting a needs analysis with clients to gain an understanding of buying motives.- Provided a business solution that can support the client’s dynamic business needs.
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Customer Service AnalystUnion Softwares Aug 2006 - Dec 2011Indaiatuba, Brazil- Answered inbound calls, emails, and tickets of existing and potential client questions.- Solved customer issues in the areas of company’s products software, setup, product functionality, and enhancements, including troubleshooting, testing, referral to other service areas, and follow-up.- Identified, reproduced, and documented bugs for the Engineering Team.- Managed and updated internal and public-facing help documentation.- Trained new employees regarding internal tools, CRM software, processes, and procedures.
Daphne Lara De Paula Bonesso Skills
Daphne Lara De Paula Bonesso Education Details
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Intro To Web Development -
International Business -
Business Administration And Management, General -
Computer Programming
Frequently Asked Questions about Daphne Lara De Paula Bonesso
What company does Daphne Lara De Paula Bonesso work for?
Daphne Lara De Paula Bonesso works for Youtooz
What is Daphne Lara De Paula Bonesso's role at the current company?
Daphne Lara De Paula Bonesso's current role is Support Quality Assurance at Youtooz.
What is Daphne Lara De Paula Bonesso's email address?
Daphne Lara De Paula Bonesso's email address is da****@****.com.br
What is Daphne Lara De Paula Bonesso's direct phone number?
Daphne Lara De Paula Bonesso's direct phone number is +141683*****
What schools did Daphne Lara De Paula Bonesso attend?
Daphne Lara De Paula Bonesso attended Lighthouse Labs, Anhanguera Educacional, Fiec - Fundação Indaiatubana De Educação E Cultura, Fiec - Fundação Indaiatubana De Educação E Cultura.
What skills is Daphne Lara De Paula Bonesso known for?
Daphne Lara De Paula Bonesso has skills like Sistemas Operacionais, Atendimento Ao Cliente, Microsoft Excel, Microsoft Office, Microsoft Powerpoint, Negotiation, Cash Flow, Microsoft Word, Real Estate, Teamwork, Outlook, English.
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