Daphne Mcdaniel Email & Phone Number

Conley, Ga

Mcdonough, Georgia, United States

Support technology used by students. Handle warranty repairs and exchanges. Troubleshoot devices. Assist in providing technical support to teachers and staff.

Mcdonough, Ga

Worked as a long-term kindergarten para-pro substitute assisting teacher with maintaining an orderly classroom and assisting in class teaching. Worked on a pre-scheduled and last minute basis.

Jackson, Ga

Mcdonough Ga

Managed the county's 800+ mobile devices. Ordering, setting up, and troubleshooting devices. Responsible for ordering of the county's printer toner and maintaining inventory. Daily administrative duties including payroll, customer service, invoices, and requisitions, etc.

Worked directly with the Director of IT in Murray Hill, NJ assisting in updating the network team's global inventory as well as the maintenance and replacement costs. Compiled data into a 5-year self-calculating spreadsheet which was used for budget forecasting.

Covington, Ga

Requested to split time with the End User Team, I was assigned to gather and organize the Network Infrastructure global assets. Utilizing tools such as iPAM, VSphere, Goverlan, RDP, and SolarWinds, I designed a self-calculating 5 year asset budget spreadsheet which was instrumental in the Infrastructure Director's budget forecast. Additionally, I was entrusted with higher security access to assist in deploying, updating and monitoring infrastructure equipment globally. I sought mentoring by other infrastructure team members to learn outside my current role and independently researched and educated myself on various infrastructure technologies.

Covington, Ga

Originally brought on board to assemble new computers for the lifecycle replacement project, my enthusiasm to learning and excellent organizational skills proved to be an asset to other areas of the IT department. I initiated a more proficient method of computer replacement which streamlined the process and shortening turnaround times. Additionally, I was entrusted with key corporate projects, higher security levels, as well as working directly with other corporate team members.I proved to excel in researching software issues and becoming 'resident expert' in expanding company use of programs such as Goverlan, iPAM, and SolarWinds. I established and updated software set up procedures, as well as created numerous spreadsheets for management's reporting to corporate. I continually sought to expand my practical knowledge and skills to provide excellent service to resolving escalated tickets and meeting SLA timelines, as well as efficiently managing a dual role between End User and Infrastructure.

Covington, Ga

While continuing to work in IT part-time and after-hours, I assumed the responsibility for the Life Safety Inspection Program (LSI) at CR BARD. Having no prior experience in the area, I independantly researched current NFPA, OSHA, ANSI, FM Global as well local authority regulations. After discovering a surprisingly large number of compliance violations, I was tasked to bring the facility into compliance. I designed and implemented a new Life Safety Program for multiple Bard locations which included writing procedures, guidelines, and designing new inspection reports. Additionally, I managed multiple compliance projects such as Alarm System Upgrade, Riser Replacement Project, Safety Shower and Evacuation Map Projects. As a direct result of these implementations, there we little or no non-compliance issues on LSI audits.

Basic Comptia A+ Certification Prep

Education record

High School Diploma