Daphne Reed Email & Phone Number

• Processing of vendor invoices through the payables system
• Processing and sending out client invoices
• Working with clients with questions on their invoices or account balances
• Balancing client accounts and communicating those back to the client

Remote

• Intake first notice of loss claims for personal insurance property, liability and boat policies
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.-Have been consistently incentive eligible every month

Remote

• Review and process applications for different Medicaid programs and determined qualification criteria for individuals and families.
• Followed guidelines to determine eligibility for economic assistance.
• Processing accuracy above 93% (goal of 80%)

North Little Rock, Arkansas, United States

• Oversaw fast-paced front desk operations and patience needs at busy private practice clinic.
• Managed schedules for five providers and two Ultrasound technicians.
• Responsible for all incoming electronic fax- coding and routing to patient charts and or other departments depending on each individual fax.
• Work with Office Administrator to interview and staff front desk.
• Supervised front desk staff and operations.-Promoted Front Desk Manager after 8 months of employment-Tasked with Planning Office Christmas Party

Little Rock, Arkansas, United States

• Assisted in patient admission processes based on federal and state laws.
• Admit patients for inpatient and outpatient including hospital observation, surgeries and labs as well transporting when needed.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Completed preliminary paperwork for incoming and outgoing patients.- Chosen to sit on the employee engagement committee.

Dublin, California, United States

• Managed 114-home privatized housing site for active-duty members and their families on federal military installation.
• Maintained housing office systems and focused on web-based housing occupancy management system.
• Managed all aspects of the maintenance work order system.
• Contracted and managed vendors.
• Administered occupancy verification processes following move-ins and move-outs.
• Recruited, interviewed and hired maintenance and cleaning staff.

Pleasanton, California, United States

• Assisted in daily maintenance functions of a multi-state 250+ fuel and convenience store chain.
• Delegated maintenance requests tasks to carefully selected employees or sourced selected vendors for building and pump maintenance needs. and saw orders through to completion.
• Worked with IT utilizing Zendesk system ticketing
• Directed preventive maintenance schedules.
• Procured pricing information from various vendors to support cost-effective purchasing.
• Provided guidance to management regarding project bids for onsite improvements.

Dubuque, Iowa, United States

• System Administrator for the InSite Maintenance Management Software
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Monitored and Managed daily productivity through work order submission assignment and completion and tracking labor time.
• Manage onsite vendors and process invoice and expenses
• Managed Student employees.- Community service action “Into the Streets” participant in April 2013.- Taught “Connect” demonstration for incoming freshman, How to Make Laundry Detergent.- Member of the Sustainability and.

Mansfield, Ohio, United States

• Worked with Vice President to investigate and monitor dealership wide customer service issues attending Customer Service Index meetings with VP and Management team.
• Receptionist for 6 new car and 3 preowned dealerships.
• Answer multi-line phone and managed on hold automated system and recordings.
• Cashier and Nightly Deposits-Tasked with Decorating entire dealership for Christmas every year as well as plan and decorate for Sales Staff Goal Celebrations

Psychology

Business Administration And Management, General