Daphne Chang Email and Phone Number

Technical project manager for Operations Team. Responsible for planning, scheduling and coordination of both ops team and cross-team projects with the Engineering team.• Managed release process, coordinating software releases across engineering, operations and support teams to address bug fixes and the release of new functionality.• Successfully delivered the storage cluster project on time meeting customer demands and requirements.• Planned and tracked execution of data center resizing and migration project totaling five data centers around the world to reduce operation costs by $1.1 million per year.• Coordinated with Customer Support to provide downtime schedules and prepared technical documentation for customers with associated maintenance and downtime.• Managed the multi-department project for infrastructure deployments to meet customers’ new capacity growth.

Member of technical support team providing assistance to Fortune 500 companies ensuring their disaster recovery solutions were operational• Resolved customers technical issues with Zerto’s disaster recovery software, escalating to engineering as needed

Responsible for day-to-day 24x7 operation of Network Operations Center and management of six-person team. • Led operation of a large and complex environment covering 21 different data centers with a mix between physical and multiple virtual cloud vendors.• Managed company strategic initiative to transform the business from a CapEx to a full OpEx business model, working closely with three new business partners to close 11 physical locations and move all operations to the cloud with minimal impact to customers.• Overhauled existing operational procedure knowledge base to reflect cloud based operations. • Developed escalation policies and procedures required to meet company service-level objectives.• Planned and coordinated with cross-functional teams for software updates, releases, and deployments.

• Responsible for communication and coordination of production and operational issues, including deployment of proprietary software, management of performance issues and network outages.• Maintained production availability and performance per company service-level objectives; this involved identification of server/network outages and problem isolation to minimize customer impact. • Installed and configured network equipment and servers in 3rd party co-locations.

• Installed and managed corporate network equipment.• Configuration of Cisco Router/Switch/Concentrator.• Managed technical relationship with telecommunication/network carriers.

Responsible for operations, implementation and third-level support of local intranet and KPMG’s international networks.

Provided coordination and support for the KPMG Asia Pacific Regional Office. Coordinated activities, deployment between member firms in the region, the regional office and International Headquarters. Provided office support and trained, supervised office staff.