Daphne (Taylor) Wims Email & Phone Number

Georgia

- Drives and sets the organizational strategy and manages P&L for the global Sales Operations and Sales Support teams. Creates cross departmental efficiencies, provides strategic insights and tactical tools that generate and support revenue growth and ensures the company’s strategic and commercial go-to-market goals are met.- Directs and supports the consistent implementation of company initiatives, policies, and procedures incompliance with federal regulations. Streamlines and creates processes that drive frictionless sales (4.2FTE's/8.7K hours of efficiency savings) and align to the customer’s “buyer’s journey”.- Develops and implements enablement tools and technologies (Sales Portal apps, CRM) that drive increasingsales through productivity improvements and operational efficiencies companywide. Ensures integration,adoption, and governance through use of change management and the development and execution ofeffective trainings.- Utilizes continuous improvement methodologies to improve work processes, implement change, increasecustomer satisfaction (56% compliant reduction), and drive employee engagement and accountability.- Manages overall operations, productivity, and effectiveness of the global sales organization.- Partners with Sales Management to design and execute the sales organization structure (roles,competencies, job profiles, teams, coverage model, and targets).- Creates and implements Sales KPIs and monitors to maintain high levels of data quality, integrity, accuracy,and process consistency.- Builds strong, high functioning teams and employees by creating an open, inclusive, and learningenvironment.- Liaise and partners with all internal departments to ensure operational alignment between the salesorganization and corporate objectives.

Atlanta, Georgia

- Managed global Sales Operations for EchoStar Technologies and Sling Media in North America, South America, Canada, and Asia. - Managed Sales budget (Revenue $887M / Expense $44M) process to include annual planning and the monthly review of company financials and Profit & Loss (P/L) Statements for analysis and presentation to executive management.- Spearheaded the development, growth, and management of a world-class Sales Operations team of 6 direct reports. Created and implemented numerous processes, procedures, and reports to increase efficiencies/revenue and decrease turnaround times/cost.- Expedited project analysis and met short deadlines based on having the foresight to prepare alternatives and anticipated needs. - Supported executive management across various business units and departments on strategic and corporate Sales and Marketing initiatives.- Initiated and enabled seamless customer integration and support for the purchase of goods and services to Multiple System Operators (MSOs), distributors, and retailers.- Collaborated with IT on all system changes and implementations impacting Sales - designed requirements, created use cases, and completed user acceptance tests on the following systems Oracle, Hyperion, Electronic Data Interchange (EDI), and Global Trade System (GTS).- Facilitated and maintained strong relationships with vendors (e.g. international warehouses, global transporters, and banking institutions) and joint-venture companies.- Influenced positive behavioral changes through strategic communication of goals resulting in team members turning around outcome of deliverables.

Atlanta, Georgia

- Served as the primary conduit between customers and internal teams (Accounting, Business Support, Global Manufacturing, Logistics, Project Management, Sales, and Supply Chain Management).- Interpreted contracts; onboarded new customers by establishing account and credit, parts, price lists, and logistics requirements. Managed customer forecasts, orders, deliveries, billing, and collections.- Provided real-time customer support and supported sales teams in their strategic efforts, including new market, customer, and or product launches.- Acted as account manager performing forecasting, quoting, and pricing recommendations to sustain and grow revenue for avionics and consumer markets.- Functioned as company Subject Matter Expert (SME) for Letter of Credits management and execution.

Atlanta, Georgia

- Utilized full development lifecycle methodologies to manage software development and integration projects for clients in the public and private sectors.- Developed and presented Proposals, Statements of Work, and Amendments detailing project execution, resource, architecture, capacity, and budget plans.- Consulted with clients and performed business analysis reviews to define project scope, specifications, and key requirements.- Implemented project-management methodologies to ensure on-time delivery of milestones.- Developed and managed detailed project plans and schedules, client / project team coordination, and status reports to clients and senior management.- Performed quality assurance testing including the creation, management, and facilitation of issue tracking and resolution.- Designed end-user manuals and training materials for clients’ system implementation and training events.

Atlanta, Georgia

- Served as the primary conduit between Check Print customers and internal teams. - Built and managed strong working relationships with Check Print customers to ensure on-time delivery of payroll checks.- Developed process to successfully on-boarded new customers prior to go-live dates.- Designed and implemented issue tracking methodologies that reduced time to identify and resolve issues.- Partnered closely with internal Implementation Managers and UPS on customer requirement to process, print, ship, and track paychecks weekly to customers.

Atlanta, Georgia

- Cross functional portfolio lead on all projects for Specialty Channels IT Vice President including acquisitions, resource planning, strategy development, and $30M budget for high-level deliverables to executive leadership and the board of directors.- Managed multiple vendor relationships, identification of resource, and service requirements. Established and executed Statements of Work.- Developed and implemented e-Commerce strategy and integration plan for each company acquired by Specialty Channels.- Managed Specialty Channels IT relationship with Big Hammer and developed business methodologies to ensure full execution of deliverables for system critical situations.- Partnered with Home Decorators Collection, THD Mergers and Acquisitions, and specialty teams to identify and mitigate security vulnerabilities, enable the use of a private label credit card, and develop future network design.- Developed 2007 strategy plan for Specialty Channels and partnered with the business and finance to prioritize needs and evaluate cost benefits.- Partnered with homedepot.com team and vendors on the Order Management System (OMS) and WebSphere Commerce System (WCS) launches onto 2100 store-fronts.

Atlanta, Georgia

- Identified opportunities for growth and developed strategies to address and capture increased market share within the Professional industry (builders, contractors, and small remodelers).- Developed and implemented Professional Selling Skills training for outside-sales and operational teams, as well as modules about Contractor Services for internal associates.- Drove cross functional projects, as well as Six Sigma projects, to bring value to the business unit through operational improvements.- Developed and executed the design, mitigation strategy, roll-out plan, and training for the implementation of email to 5000+ store associates.- Managed all communication channels for Contractor Services inclusive of all levels: corporate, field, and stores (5300+ associates).- Designed, developed, and maintained a 43-page Intranet site for Contractor Services and Tool Rental.

Atlanta, Georgia

- Identified and developed growth strategies to increase market share and sales in the Professional industry in existing and emerging markets.- Facilitated implementation of Contractor Services program in over 900 stores.- Broadened the exposure of Contractor Services to corporate partners, vendors, and store environments.- Revitalized communication vehicles, both print (Walk the Talk) and television (The Pro Show on HDTV).- Partnered on cross functional projects to ensure representation of the Professional customer in company initiatives.

Greater Atlanta Area

- Developed a full-range of products and services all designed to strengthen the relationship between financial institutions and the end consumer.

Master Of Business Administration (M.B.A.), Decision Sciences, 4.0

Activities and Societies: Alpha Kappa Mu Beta Gamma SigmaClass of 2002 #1 Rank in M.B.A. class (4.0 GPA) 2002 Development of Self.

Bachelor’S Degree, Business Administration – Management, 3.7

Activities and Societies: Alpha Kappa Mu Beta Gamma SigmaClass of 2000 Top Student in Management for Clark Atlanta University Management.

Education record