Daphne Zavras Email & Phone Number

• Spearheads the development and execution of our organic social media strategy across platforms, ensuring a robust online presence and reach.• Collaborates closely with our Head of Digital Media and internal teams to orchestrate impactful digital marketing campaigns.• Conducts in-depth performance analysis, providing actionable insights and regular reports to stakeholders.• Manages content updates to employee social amplification platform (Hearsay).

• Oversaw and created social media content for four social channels ensuring a cohesive brand identity.• Monitored and responded to social media comments, mentions, and reviews in a timely manner.• Analyzed and reported on post-performance, leveraging insights to inform content calendar.• Fluent in Sprout Social, Facebook Ads Manager, Twitter Ads, and LinkedIn Campaign Manager.

• Conducted thorough investigations, assessed damages, and determined coverage for higher-severity claims.• Worked cross-functionally to address and resolve policyholder complaints.• Assisted with training new hires on job-specific tasks and procedures.

White Plains, New York

• Demonstrated concierge-level customer service while handling a high volume of claims.• Coordinated and oversaw vendor appointments to ensure repairs were addressed efficiently and in a timely manner.

Pine Brook, Nj

• Created organic social media content for 18+ clients/month.• Collaborated with Account Managers to evaluate and optimize content.

• Crafted digital marketing-specific job descriptions, ensuring each included optimal terms integrated for search.• Headed all aspects of recruiting including scheduling interviews, reference checking, and onboarding.

• Created social media content for clients, spanning all industries (real estate, fashion, food and beverage, etc.)

• Worked closely with the Creative Director to develop clients' marketing campaigns.• Created social media content reflective of each client's brand voice and tone.

• Created marketing content for building brand awareness and promoting services• Responsible for managing and publishing content on Facebook and Instagram

Richmond, Va

• Assisted coaches with the set-up and breakdown of fall and spring football practices and games • Ran targeted drills on behalf of coaching staff to improve player performance• Responsible for game day locker room setup and assisting the Equipment Manager with game day uniforms

University Of Richmond

• Provided service to diners while taking down and delivering their food and beverage orders.

• Demonstrated knowledge of store products and services to build sales and minimize returns• Assisted customers in all aspects of service fulfillment including qualifying customer needs, selling with features and benefits and handling returns/exchanges

Barnegat Light, Nj

• Executed on all aspects of inventory management and customer service