Daphne Zavras Email & Phone Number

• Spearheads the development and execution of our organic social media strategy across platforms, ensuring a robust online presence and reach.
• Collaborates closely with our Head of Digital Media and internal teams to orchestrate impactful digital marketing campaigns.
• Conducts in-depth performance analysis, providing actionable insights and regular reports to stakeholders.
• Manages content updates to employee social amplification platform (Hearsay).

• Oversaw and created social media content for four social channels ensuring a cohesive brand identity.
• Monitored and responded to social media comments, mentions, and reviews in a timely manner.
• Analyzed and reported on post-performance, leveraging insights to inform content calendar.
• Fluent in Sprout Social, Facebook Ads Manager, Twitter Ads, and LinkedIn Campaign Manager.

• Conducted thorough investigations, assessed damages, and determined coverage for higher-severity claims.
• Worked cross-functionally to address and resolve policyholder complaints.
• Assisted with training new hires on job-specific tasks and procedures.

White Plains, New York

• Demonstrated concierge-level customer service while handling a high volume of claims.
• Coordinated and oversaw vendor appointments to ensure repairs were addressed efficiently and in a timely manner.

Pine Brook, NJ

• Created organic social media content for 18+ clients/month.
• Collaborated with Account Managers to evaluate and optimize content.

• Crafted digital marketing-specific job descriptions, ensuring each included optimal terms integrated for search.
• Headed all aspects of recruiting including scheduling interviews, reference checking, and onboarding.

• Created social media content for clients, spanning all industries (real estate, fashion, food and beverage, etc.)

• Worked closely with the Creative Director to develop clients' marketing campaigns.
• Created social media content reflective of each client's brand voice and tone.

• Created marketing content for building brand awareness and promoting services
• Responsible for managing and publishing content on Facebook and Instagram

Richmond, VA

• Assisted coaches with the set-up and breakdown of fall and spring football practices and games
• Ran targeted drills on behalf of coaching staff to improve player performance
• Responsible for game day locker room setup and assisting the Equipment Manager with game day uniforms

University Of Richmond

• Provided service to diners while taking down and delivering their food and beverage orders.

• Demonstrated knowledge of store products and services to build sales and minimize returns
• Assisted customers in all aspects of service fulfillment including qualifying customer needs, selling with features and benefits and handling returns/exchanges

Barnegat Light, NJ

• Executed on all aspects of inventory management and customer service