Daphyne Daniels Email & Phone Number

With over 20 years of experience in the insurance industry, I am a regional claims manager at PMA Companies, a leading provider of workers' compensation and risk management solutions. I oversee the claim operations for nine states, ensuring compliance, accuracy, and customer satisfaction. I have a bachelor's degree in agricultural economics from the University of Florida, which gives me a solid understanding of the economic and regulatory factors affecting the insurance market. I have also developed strong skills in quality assurance, claim services, data analysis, and team leadership, which I have applied in my previous roles as a claim service manager and a senior quality assurance specialist at PMA Companies. My core competencies include improving claim processes, reducing claim costs, enhancing customer relationships, and developing high-performing teams. I am passionate about delivering excellence in claim management and supporting the mission and vision of PMA Companies. I value integrity, innovation, collaboration, and customer focus, and I strive to bring these values to every project and interaction. I am excited to continue learning and growing as a regional claims manager and to contribute to the success of PMA Companies and its clients.

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  University Of Florida

  Agricultural Economics