Daphyne H. Email & Phone Number

Remote

• I am responsible for coordinating and arranging feature refinements to maintain a healthy backlog. I ensure daily progress and ensure customers’ needs are outlined within the Acceptance Criteria. Additionally, I.
• Collaborate with Process Architects and Product Managers to identify and communicate Feature Refinement “critical path”, to determine the order in which refine Features for the upcoming PI.
• Prioritize product features and enhancements based on business impact, customer value, and technical feasibility
• Collaborate/coordinate with the Process Architects on approach/plans for driving day-to-day activities in the Feature Refinement process
• Collaborate with Program Manager and Strategic Programs manager on intersection with the overall Project timeline and progress reporting
• Build agenda and schedule daily refinement sessions; map participants to agenda items; communicate topics and participation needs to stakeholder community

• I am proficient in detailed planning and management of business testing. I am responsible for the coordination, scheduling, and execution of all user acceptance testing, ensuring a quality product that meets business.
• Work with Product Managers to develop Test Strategies and Plans
• Work collaboratively with the project team and business stakeholders on the project to ensure business testing is successful and meets the needs noted for the Feature
• Work with Process Architects, to understand business requirements and identify/develop Test Strategies and Plans
• Schedule and facilitate Test execution, including all levels of business and User Acceptance testing
• Identifying Defects and managing and coordinating retest

Serve as Service Delivery Manager on a multi-million dollar account with over 50,000 devices nationwide

Greater New York City Area

As a result of a Merger between Smith Barney and Morgan Stanley I served as Service Delivery Analyst in addition to providing post project and High Severity Incident support for thousands of users Nationwide.

Greater New York City Area

Managed the deployment of Enterprise Network Infrastructure for over 500 branches including over 50,000 users throughout the United States. Also provided second day support to newly converted users