Daphyne H. Email & Phone Number

Remote

I am responsible for coordinating and arranging feature refinements to maintain a healthy backlog. I ensure daily progress and ensure customers’ needs are outlined within the Acceptance Criteria. Additionally, I analyze workloads across Process Architects and IT Product Owner roles to ensure effective use of scheduling and capacity. • Collaborate with Process Architects and Product Managers to identify and communicate Feature Refinement “critical path”, to determine the order in which refine Features for the upcoming PI.• Prioritize product features and enhancements based on business impact, customer value, and technical feasibility• Collaborate/coordinate with the Process Architects on approach/plans for driving day-to-day activities in the Feature Refinement process• Collaborate with Program Manager and Strategic Programs manager on intersection with the overall Project timeline and progress reporting• Build agenda and schedule daily refinement sessions; map participants to agenda items; communicate topics and participation needs to stakeholder community• Moderate the daily sessions to ensure forward progress, attendance, adherence to agenda.• Modify/communicate agenda changes during the session, to optimize participant time commitments, given the dynamic nature of requirements/process design working sessions. • Track progress, percentage complete on Features and key action items.• Manage refinement pace to ensuring we have enough Features ready for IT to develop each quarter. • Analyze Feature counts across development Scrum teams, to ensure we have enough backlog ready for each team’s planning events. • Track and report gaps/delays in Feature completion

I am proficient in detailed planning and management of business testing. I am responsible for the coordination, scheduling, and execution of all user acceptance testing, ensuring a quality product that meets business needs and requirements. My role involves coordinating across multiple departments and personnel worldwide. Work with Product Managers to develop Test Strategies and Plans • Work with Product Managers to develop Test Strategies and Plans • Work collaboratively with the project team and business stakeholders on the project to ensure business testing is successful and meets the needs noted for the Feature • Work with Process Architects, to understand business requirements and identify/develop Test Strategies and Plans • Schedule and facilitate Test execution, including all levels of business and User Acceptance testing• Identifying Defects and managing and coordinating retest • Identify required resources to achieve testing and quality outcome• Adjust testing schedule and/or approach as needed based on results & feedback• Apply quality engineering principals throughout the Agile product lifecycle• Analyze test results & test metrics• Report progress, risks, and issue to Management • Prepare, Review & Present test reports• Communicate detailed expectations to all testing participants• Collaborate & coordinate closely with other team members and departments• Excellent Analytical skills, verbal & written communication skills.• Strong sense of ownership of relevant activities and their completion on time• Participating in daily SCRUM meetings• Participating in Business Acceptance Criteria and Refinement meetings• Experience with creating SAFe Features

Serve as Service Delivery Manager on a multi-million dollar account with over 50,000 devices nationwide

Greater New York City Area

As a result of a Merger between Smith Barney and Morgan Stanley I served as Service Delivery Analyst in addition to providing post project and High Severity Incident support for thousands of users Nationwide.

Greater New York City Area

Managed the deployment of Enterprise Network Infrastructure for over 500 branches including over 50,000 users throughout the United States. Also provided second day support to newly converted users