Dapinder Pal Singh Email & Phone Number

Gurugram, Hr, In

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

Responsibilities:• Application Support- Level 2.• Providing technical support to users. Direct interaction with Application end users.• Providing ad-hoc requests/on-demand reports using SQL queries and Linux commands.• Deployment of code to the production servers using the u-deploy tool.• Highlighting the code level bugs/issues to L3 /Development team.• Providing the root cause analysis of the issue to user.• Interaction between several teams for solving integration related issues.• Highlighting and documenting the manual touch points in the application.• Monitoring of Jobs, Batch loading, h/w and s/w alerts using Monitoring tools. • Use of Service now- for Incidents, Service requests, Change requests, Problem Requests etc.• Creating and following up on new requests in JIRA.

Gurgaon, Haryana

Clients:1. Worked in Bharti Airtel Project. Smallworld - GIS (WNI/PNI) 4.1.2. Worked in Water Corporation (Australia). Smallworld - GIS (Water Office) 4.3.Responsibilities: • Application Support- Level 3 and enhancement of tools/application. • Involved in troubleshooting, analysing and debugging the code.• Involved in the development, SIT/UAT and production release activities.• Involved in core data model changes.• Responsible for providing solution for complex project requirements/issues.• Responsible for preparing the technical documents.• Participated in quality management reviews.• Conducted risk assessment and analysis of production incidents and engaged L1 and L2 support teams as required.• Collaborated effectively with developers, testers and program managers to ensure project deliverables remain on track and aligned with business goals and expectations.• Responsible for providing the artifacts/documents required for Project Audit.• Responsible for P to X server migration setup.

Gurgaon, India

Responsibilities:• Application Development and Support- Level 3.• Worked as Magik Developer and also responsible for coding in PL/SQL ie. Creating several queries, procedures and triggers.• Responsible for core data model changes.• Interacting with clients for Requirement gathering, System Analysis and Finalization of technical/functional specifications and documents for the project. • Involved in the development, SIT/UAT and production release activities.• Involved in troubleshooting, analysing, debugging and fixing the code.• Optimizing procedures/packages in DB to increase performance.• Prepared documents for application usage scenarios and mandatory project documents. • Responsible for providing the artifacts/documents required for Project Audit.• Involved in all phases of the project lifecycle (from concept and requirements through launch and support) within an agile development environment.• Involved in Unit Testing, SIT, UAT, Demo to end users, technical sessions to L2/L1 team.

Gurugram, Haryana, India

Responsibilities:• Application Development and Support- Level 3.• Worked as Magik Developer and also responsible for coding in PL/SQL ie. Creating several queries, procedures and triggers.• Responsible for core data model changes.• Interacting with clients for Requirement gathering, System Analysis and Finalization of technical/functional specifications and documents for the project. • Involved in the development, SIT/UAT and production release activities.• Involved in troubleshooting, analysing, debugging and fixing the code.• Optimizing procedures/packages in DB to increase performance.• Prepared documents for application usage scenarios and mandatory project documents. • Responsible for providing the artifacts/documents required for Project Audit.• Involved in all phases of the project lifecycle (from concept and requirements through launch and support) within an agile development environment.• Involved in Unit Testing, SIT, UAT, Demo to end users, technical sessions to L2/L1 team.Contract Role Skills: ServiceNow · Technical Support · Smallworld - GIS · Magik Language · PL/SQL Language · VMDS