Oversee, configure and manage a multi-vendor network infrastructure for medical centers all over the United States & Hawaii. Manage and apply solutions within a large Microsoft Azure environment to provide centralized resources to participating health centers. Provide solutions, guidance and best practice implementations for network services. Assist in implementing secure EPIC-related communication requirements for HL7 exchanges.

Technical team lead serving a large campus of over 45,000 unique end hosts. Configuration and network infrastructure management in a dense and highly active environment. Provides input on budgeting, quoting, and hardware selection for campus projects. Led and designed several disaster-recovery tests and emulations as well as multiple network transition projects. • Redesign key campus network infrastructures to facilitate more resiliency L1 - L3 resiliency and redundancy.• Experience with BGP, OSPF, VSS, HSRP, GRE, IPSEC, IOS, IOS-XE, IOS-XR, NX-OS and some shell scripting. • Experience with multiple Cisco Platforms: ASR9906, ISR4400/4331, NX7700, NX5596, Catalyst 6500, 4500, 3750, 3850, 9300, 9400, 9600, IE5000, IE3000, Meraki MX 84/100/250, MS220/250, MR34/42/46. Cisco ASA 5525/5545. Cambium PTP650, Ubiquiti PTP RocketDish/NanoBeam, CIENA Waveserver AI, Cisco ONS15454. • Serves on Change Management board. • Experience and management with Cacti, NAGIOS, Infoblox NetMRI, Splunk. • Experience and management of optical transport platform Cisco ONS 15454; Implementation of 100G over dark fiber with CIENA Waveserver AI. • Lead Administrator for Aquarius Undersea Research base. Responsible for terrestrial and oceanic network services for submarine housing 65ft underwater. • Design, configuration, troubleshooting and management of Meraki-based networks for remote office connectivity. • Troubleshooting every element of the network stack from copper/fiber OTDR testing, packet analysis, firewall inspection issues.

Design, manage and troubleshoot campus wireless network to ensure integrity, mobility and resiliency for a user base of over 30,000 unique daily clients. • Experience with Cisco AireOS, Cisco WLAN Controllers (4400, 5508, 8500, WiSM) and Cisco Prime Infrastructure. • Perform predictive and real-time wireless site surveys. • Perform installation and relevant configurations for access point deployments.

Provide hands-on support for customers' request via ticketing system; support ranging from hardware & software troubleshooting, rack/stack and SONET/SDH circuit troubleshooting in a fast-paced rotational shift environment. Worked all shifts (Morning, Evening, Overnight)• Performed physical installation, maintenance and troubleshooting of various cross-connects (copper, fiber, coaxial)• Monitoring and troubleshooting experience with optical transport platforms (Lucent NAVIS & Nortel Site Manager, Lucent DMX, Lucent ADM, Nortel OME 6500, Nortel 6130, Lucent LambdaUnite and Nortel OME 6500). • Elected to serve as primary lead for Citrix customer to liaison between Terremark and Citrix for their respective projects and equipment during their occupancy. • Provide remote-hands assistance to data center customers ranging from device reloads and configuration changes on various infrastructure platforms to full rack-and-stacks within customer space.

Managed IT services on-site and remotely for a multi-office company throughout the state of Florida and Puerto Rico. • Provide hardware and software troubleshooting of end user computers and servers. • Assisted in managing Microsoft Exchange, DHCP and Active Directory for over 100 users. • Provide end-user support as needed daily in a dynamic sales-focused environment.

Provide end-user technical support to members of University Advancement Operations department in a competitive high-stakes donation acquisition environment. Maintain high-availability and secure operations of the Annual Giving Call Center.