Business Analyst Core Velocity Solutions Ltd Jan 2018- Date Conducted requirements gathering and analysis, working closely with stakeholders to define project scope and objectives communicating project progress and outcomes.  Developed comprehensive process documentation, including workflow diagrams and standard operating procedures, resulting in improved training efficiency and a 25% reduction in on boarding time for new employees. Managed and streamlined the order fulfillment process, implementing automation and reducing order processing time by 25%, leading to an annual cost savings of £100,000 Managed stakeholder relationships, facilitating productive discussions and achieving consensus on project scope, resulting in a 20% decrease in change requests during the implementation phase. Led a cross-functional team to deliver a high-profile project on time and within budget, resulting in a successful product launch that generated £1 million in revenue within the first 3 month. Managed the discovery and deep dive sessions to investigate the issue and to mitigate its negative effects in an efficient and cost-effective manner to fully understand the pivotal points and business objectives for the project. Promoted withing 15 months due to outstanding performance and organizational impact (one year ahead of schedule). Managed stakeholder relationships, facilitating productive discussions and achieving consensus on project scope, resulting in a 20% decrease in change requests during the implementation phase. Oversaw integration of new technology solution leading 4 developers and 8 testers from 2 companies resulting in additional £250,000 sales.PREVIOUS ROLESSoftware Testing-Business Analyst NHS Professional Sept 2013- Dec 2017Business Administrator Facilitator Pinnacle College London Jan 2013 -Aug 2013Data Business Analyst Zippro Systems Limited Oct 2011- Dec 2012

 Conducted requirements gathering and analysis, working closely with stakeholders to define project scope and objectives. Developed and delivered presentations to senior stakeholders, communicating project progress and outcomes. Oversaw integration of new technology solution leading 4 developers and 8 testers from 2 companies resulting in additional £250,000 sales. Managed the discovery and deep dive sessions to investigate the issue and to mitigate its negative effects in an efficient and cost-effective manner to fully understand the pivotal points and business objectives for the project. Promoted withing 15 months due to outstanding performance and organizational impact (one year ahead of schedule. Managed user engagement analytics strategy by providing insight into how users interact with improved services on apps, desktops, laptops and mobile devices. Elicited and documented the online user stories and developed documented detailed business requirements, functional and non-functional specifications, and use cases to develop or configure the software to help users or customer work better. Working closely with the delivery team to optimize traceability of requirements thereby managing project timelines, budgets, resources, and risks ensuring successful delivery within agreed timeframes and budgets . Conducted process mapping and analysis, identifying areas for improvement and recommending solutions designed to map the end-to-end online customer journey by incorporating business and economic rules directed towards clarifying roles and procedures. Developed storyboards, mock-ups and wireframe documents to provide a clear overview of the layout, page structure, user flow, information architecture, functionality, and intended behaviours for the online user experience. Develop and continue to refine CRM change management standards and tools focusing people Process & Technology (PPT).