Registration of RSA forms - Daily registration of RSA ( Retirement savings account), Flagging of forms that failed compliance checking, Liaising with the BD unit in resolving RSA issues.Preparation of Departmental reports (Data management reports & operational dashboard) - Monthly process flow log ( compliance), Weekly RSA index report ( compliance), Monthly RSA receipt analysis per state (operation dashboard), Monthly sectorial reports (operation dashboard), Monthly PIN analysis per state/region ( FINCON/ Operation dashboard), Daily forms receipt report, Performance review reports WPR,MPR,QPR....... ( BD Dept.)Data capture. - Reducing errors on ABBYY(OCR) process by ensuring all details and biomatrics are well captured and verified before been saved and sent for upload. Preparation of checklist for statements delivery.Agent code Management. - Managing marketing executive's profile on the database ( sybase/ Navision).Return statement. - Sending mails to clients to know which of hard or soft copy statement is their preference.Update/ retrieval and MIP. - Retrieval of updates and running their profile through the database for proper filing, follow-up with the BD unit on signing of clients under MIP project.