Ren Hoskins Email & Phone Number

Norwich, Gb

Norwich, England, United Kingdom

United Kingdom

Self-started proofreading and wider media business (writing, editing, videos), regular posting of game reviews, Let's Play videos, and more content to come.

London, United Kingdom

Took voluntary redundancy to seek a fresh challenge.

Colchester, United Kingdom

Reporting via CRM and Excel, analysing data, creating and running reports for the senior management, liaising directly with the client regarding current performance and identifying necessary actions to ensure the department as a whole reaches target.

Colchester, United Kingdom

For the past 24 months I worked as a senior member of staff for The Times newspaper’s customer services department. Key responsibilities include:* Helping setup the department from inception, managing the induction of new employees and producing training materials.* Liaising with upper management and peers to introduce new processes to agents and monitor KPIs to ensure maximum productivity. * Monitoring the morale of the agents and deciding on the best way of maintaining it, such as floor-walking, introducing a performance incentive, or talking to employees about sensitive issues.* Completing HR and administrative processes, including Lateness, Return to Work and Annual Leave forms, as well as sitting in on assessment centres.* Communicating with both clients and customers in a way that upholds the company values whilst respecting the wishes of the client and the brand reputation of all parties.* Running multiple reports to demonstrate productivity and coherence to client expectations using Excel, and using Google docs to communicate non-vital information between companies and employees.

Colchester, United Kingdom

Promoted to Senior Agent of the brand new Times department, a contract that we were granted due to our exceptional performance on both Sun+ and The Times Nexus line. Chosen to help in the initial training and development of 10 staff, leading presentations and developing material to facilitate learning.* Stepped forward to lead training sessions revolving around unique aspects of the role.* Developed learning material to help the agents increase their abilities with Salesforce and the brand.

Colchester, United Kingdom

I worked as part of a professional team handling queries for Sun+ subscribers (a News UK initiative revolving around The Sun Online content). Duties include handling sensitive information such as bank details and addresses competently and securely, helping customers with queries and problems over web chat, phone and email. Additionally, due to a keen eye for detail and technical prowess, was asked to work on The Times Nexus Technical Support line, to aid customers in troubleshooting problems with the Nexus that came with their subscription.I was chosen to travel to London for a period of two weeks to learn more about News UK processes and products, and then to return and share this with my colleagues. This showed a great deal of faith in my ability to work independently, represent the company, communicate, learn and teach. Key duties include:* Working with Salesforce to handle queues and manipulate customer accounts.* Using Outlook to communicate with colleagues and customers, as well as to manage workflow.* Adopting a shift pattern to enable full coverage, volunteering for up to 60 hours of work a week when especially busy.* Escalating cases appropriately to ensure they get seen as soon as possible.

Colchester, United Kingdom

Employment screening and other admin jobs, with a focus on speed and accuracy.* Learning multiple bespoke systems to meet the mercurial demands of big clients such as HSBC, Gazprom and Partnerships in Care.* Dealing with potential employees in an efficient yet understanding manner.* Working in a team, liaising with the other members to allocate workloads and personally fill any gaps in resourcing by being flexible.

Performed various roles at a large range of companies, frequently getting invited back.* Displayed a multi-talented and adaptable approach to tasks such as administration, customer service and physical labour.* Proven willingness to go wherever was needed at short notice.

Used my knowledge of the gaming market and community to help customers choose the right product.* Through constant interaction learnt a lot about the wants and needs of customers within the video gamer community.

Colchester, United Kingdom

Performed administrative and physical tasks at various locations quickly and reliably.*Proved myself at several locations such as a hospital (both in admin and goods inwards) and CV screening agency.

Cambridge

Actioned player reports and account disputes. Also volunteered for additional duties as a Bug Tracker, Advert Curator and Community Safety Officer.* Dealt with irate players, representing the company as being both friendly and professional whilst helping them with their problems.

Creative Writing Ba Hons, Fiction And Mythology, 1St

Activities and Societies: Tabletop Roleplaying, Multiplayer Gaming, The Rabbit Newspaper

Distance Learning, Proofreading, Merit

Undertook vocational training in proofreading to enhance employability in copywriting/editing based jobs and provide a further source.

Qa Level 2, Emergency First Aid At Work (Including Safe Use Of An Aed)

Trained in First Aid at Work, valid from December 2016 to December 2019.

Business Studies (A): English Language (B): Computing (C)

Education record