👨‍💼 President at Dapper Market Solutions - Empowering Small Businesses through Strategic Digital LeadershipWelcome to Dapper Market Solutions, where I proudly serve as the President, leading our team on a mission to empower small businesses with a robust digital presence and measurable success.About Dapper Market Solutions:At Dapper Market Solutions, we understand the unique challenges small businesses face in the digital landscape. Our focus is on leveraging websites and… Show more 👨‍💼 President at Dapper Market Solutions - Empowering Small Businesses through Strategic Digital LeadershipWelcome to Dapper Market Solutions, where I proudly serve as the President, leading our team on a mission to empower small businesses with a robust digital presence and measurable success.About Dapper Market Solutions:At Dapper Market Solutions, we understand the unique challenges small businesses face in the digital landscape. Our focus is on leveraging websites and digital assets to add significant value, addressing obstacles such as limited budgets, content creation hurdles, and the critical challenge of time constraints that owners often grapple with.Our Approach:🌐 Strategic Web Presence: We transform websites into powerful tools that actively contribute to business objectives.💡 Digital Asset Optimization: Enhance assets to engage the audience effectively and tell a compelling brand story.📈 Progress Tracking: Transparently track the digital journey, ensuring every effort contributes to business growth.🔍 ROI-Boosting Tools: Provide actionable insights and strategies to boost ROI month to month.Collaborative Leadership:As President of Dapper Market Solutions, my role goes beyond steering the company; it's about offering personalized solutions, understanding unique goals, and ensuring strategies resonate with our clients' target audience. Our goal is not just to enhance digital presence but to give small business owners the time to focus on crucial areas of their business beyond digital marketing.Connect with Dapper Market Solutions:Let's explore how we can amplify your digital presence, track progress, and enhance your business's ROI while giving you the time to drive success in other facets of your business. Reach out for a conversation about your digital aspirations. Show less

As an innovation outreach program analyst in the Office of Innovation Outreach (OIO), I develop awareness, outreach programs, and training for inventors, organizations, and universities. The OIO creates annual programming and works with partners from other federal agencies, organizations, and universities to help everyone better understand, secure, and utilize IP.The OIO supports the mission of the agency by providing relevant intellectual property (IP), innovation, and invention resources to… Show more As an innovation outreach program analyst in the Office of Innovation Outreach (OIO), I develop awareness, outreach programs, and training for inventors, organizations, and universities. The OIO creates annual programming and works with partners from other federal agencies, organizations, and universities to help everyone better understand, secure, and utilize IP.The OIO supports the mission of the agency by providing relevant intellectual property (IP), innovation, and invention resources to independent inventors, small businesses, entrepreneurs, and underrepresented or underserved populations. Show less

As Outreach Officer, I am responsible for stakeholder engagement and outreach initiatives on behalf of the USPTO in the nine states that comprise the MIdwest Region: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Missouri, Ohio, and Wisconsin.

• Monitor and evaluate processes and program segments regionally for 7 Passport Agencies/Centers with approximately 750 direct hire and contract staff and 2,500 acceptance facilities, in support of issuance in excess of 5 million cases each year.• Apply project management principles to manage a multitude of national projects simultaneously to ensure timely reporting of project status to key stakeholders including current and anticipated completion, changes in scope, budget concerns, and… Show more • Monitor and evaluate processes and program segments regionally for 7 Passport Agencies/Centers with approximately 750 direct hire and contract staff and 2,500 acceptance facilities, in support of issuance in excess of 5 million cases each year.• Apply project management principles to manage a multitude of national projects simultaneously to ensure timely reporting of project status to key stakeholders including current and anticipated completion, changes in scope, budget concerns, and impact of any challenges that arise such as department policy changes. • Make programmatic and policy interpretations, collect and analyze data, and present results through presentations and/or publications for wide range of audiences.• Negotiate both orally and in writing to gain acceptance and implement findings and program recommendations involving controversial issues with multiple levels of management and stakeholders.• Establish and nurture relationships between HQ staff, Agency/Center Staff, and Regional office staff to reconcile divergent points of view in order to develop new administrative policies, regulations, goals, and objectives to increase the overall efficiency of Passport Services.• Apply a wide range of qualitative and quantitative methods for assessing and improving complex management and program processes and systems at Passport Agencies and production facilities to provide consistent and responsive direction and oversight.• Developed business requirements for $150 million contract for the National Passport Information Center (Contractor) by surveying key stakeholders, conducting an analysis with a prioritization scale, and drafting recommendations for senior level approval within Passport Services.• Planned, tracked, and evaluated progress in accomplishing management benchmarks and program goals. Show less

• Manage day-to-day operations of a national customer service program, which includes overseeing over 200 facilities throughout Southeast Michigan and Northwest Ohio, developing operational policies and procedures, and resolving issues at passport service centers and passport headquarters. • Cultivate networking relationships with media, corporate, and inter-governmental contacts to increase awareness of passport services.• Develop training programs and train agents on effective… Show more • Manage day-to-day operations of a national customer service program, which includes overseeing over 200 facilities throughout Southeast Michigan and Northwest Ohio, developing operational policies and procedures, and resolving issues at passport service centers and passport headquarters. • Cultivate networking relationships with media, corporate, and inter-governmental contacts to increase awareness of passport services.• Develop training programs and train agents on effective delivery of passport services. • Serve as a liaison for congressional offices, passport agencies, passport headquarters, contractors, media, and other groups on passport related issues and policy communications. • Work collaboratively with senior managers across the nation to evaluate program processes and develop solutions to improve operations. Show less

• Assessed acceptance facilities’ Passport Acceptance Program to ensure compliance with federal integrity and procedural policies. • Drafted reports for managers and senior leadership providing a comprehensive assessment of the audit and a list of recommendations for every acceptance facility visited. • Advised acceptance facility management on issues and recommendations for improving compliance.• Handled internal and external stakeholders’ inquiries about passport integrity and… Show more • Assessed acceptance facilities’ Passport Acceptance Program to ensure compliance with federal integrity and procedural policies. • Drafted reports for managers and senior leadership providing a comprehensive assessment of the audit and a list of recommendations for every acceptance facility visited. • Advised acceptance facility management on issues and recommendations for improving compliance.• Handled internal and external stakeholders’ inquiries about passport integrity and controls. • Conducted community outreach to increase awareness of passport services at acceptance facilities. Show less

• Senior manager responsible for oversight of data collection operations related to the 2010 Decennial Census in six Local Census Offices within the Detroit Regional Census Center.• Supervised 30 office managers and over 6,000 other employees working on data collection operations related to the 2010 Decennial Census. • Reviewed and analyzed cost and progress reports to ensure that census operations were within budget, on schedule, and met quality standards. • Managed all aspects of… Show more • Senior manager responsible for oversight of data collection operations related to the 2010 Decennial Census in six Local Census Offices within the Detroit Regional Census Center.• Supervised 30 office managers and over 6,000 other employees working on data collection operations related to the 2010 Decennial Census. • Reviewed and analyzed cost and progress reports to ensure that census operations were within budget, on schedule, and met quality standards. • Managed all aspects of staffing offices and field employees, from recruiting, selection, training, counseling, overseeing performance, and termination to ensure adequate staffing levels. Show less

• Directed the activities of 265 field representatives to successfully reach monthly response rate and cost goals for the American Community Survey.• Corresponded with respondents daily to promote the awareness of the survey and to encourage the participation of non-respondents.• Prepared schedules, coordinated assignments for field staff, and supervised sampling to ensure the timely and cost-efficient completion of monthly interviewing operations.• Analyzed monthly performance to… Show more • Directed the activities of 265 field representatives to successfully reach monthly response rate and cost goals for the American Community Survey.• Corresponded with respondents daily to promote the awareness of the survey and to encourage the participation of non-respondents.• Prepared schedules, coordinated assignments for field staff, and supervised sampling to ensure the timely and cost-efficient completion of monthly interviewing operations.• Analyzed monthly performance to make recommendations for increasing efficiency without additional costs. • Prepared monthly expenditures and performance reports for senior level management used to determine the health of the survey.• Interviewed prospective candidates, evaluated employees, prepared performance plans, and recommended appropriate actions regarding hiring, promotions, and reassignment. Show less

• Managed interdivisional fifteen-member team to define new requirements, resolve system deficiencies, implement enhancements, and improve the overall efficiency of a CAPI data collection system used for the Demographic Area Address Listing operation.• Coordinated across multiple divisions to develop training materials that promoted consistency in enumeration procedures for over 2000 enumerators across the nation.• Produced and monitored monthly cost expenditures against allocated… Show more • Managed interdivisional fifteen-member team to define new requirements, resolve system deficiencies, implement enhancements, and improve the overall efficiency of a CAPI data collection system used for the Demographic Area Address Listing operation.• Coordinated across multiple divisions to develop training materials that promoted consistency in enumeration procedures for over 2000 enumerators across the nation.• Produced and monitored monthly cost expenditures against allocated budgets to develop cost saving strategies with regional offices to ensure expenditures did not exceed budgets.• Interpreted clients’ needs from weekly meetings to prepare data collection specifications in technical terminology.• Developed and implemented a process that significantly reduced the time to create monthly cost expenditures reports for senior management at regional offices and headquarters.• Developed and implemented a new tracking system to monitor the progress and efficiency of monthly processes that became an indicator of any deficiencies within the production operating system.• Programmed complex multi-level SAS routines for quality assurance of sample control input files to increase the efficiency of the process using both UNIX and Windows based applications.• Manipulated information from databases using SAS in both UNIX and Windows environment to report progress and summary statistics to upper management and other colleagues weekly. Show less