Director Professional Services Cloud Data Protection
Current• Architected, deployed, and managed security solutions for Fortune 500 Customers, increasing Customer satisfaction by 65%.• Mentored and coached teams implemented scalable processes for delivery and sales practices, and created employee onboarding plans, resulting in a 35% increase in employee satisfaction and 20% reduction in turnover.• Integrated user classification solutions like Boldon James, Titus and Microsoft Information Protection, which reduced data leakage incidents by 75%. • Standardized business practices for consistent delivery across engineers and introduced Lean Agile principles, leading to 40% improvement in project delivery time and Customer satisfaction. • Automated standard deliverables for Customer implementations in On Premise, Managed Services, and SAAS, resulting in 80% reduction in deployment time and improved Customer satisfaction.• Collaborated building the framework for the Managed Service and SAAS Offerings, expanding the Company's focus on Cloud Business to over 300 enterprise customers on the Cloud, generating over $200M in additional revenue.• Created entire library of pre-packaged data protection content and kicked off a new team to maintain it, leading to 80% reduction in time to deploy new data protection solutions.• Attended multiple security trade shows as a member of the presenting team and provided training workshops for Sales Engineering, resulting in a 55% increase of leads generated from trade shows and 30% increase in closed deals.• Led a global team of security consultants, project managers, and data analysts to become trusted advisors to customers, driving value from their needs to technology solutions and products, resulting in 60% increase in customer retention.• Worked closely in the product management cycle with engineering to cover functionality gaps and prioritize enhancement requests to amplify customer value, resulting in a 30% increase in customer satisfaction and a 15% increase in upsell opportunities.