David Puchrik Email & Phone Number

 Schedule in-person and virtually led training classes. This includes room reservations, setting up virtual meetings, sending meeting requests, ordering materials, and adding classes in LMS Within the LMS, create items, classes, programs and curricula based off of line of business requests Handle ad hoc requests for updating the LMS. Including scheduling changes, facilitator changes and granting credit for completed classes  Efficiently handle tier two ticket requests as they come into the system. Including scheduling calls and walking individuals through step by step instructions on how to resolve the issue they are facing In charge of a weekly data report project in which I am responsible for using data provided to create multiple pivot tables

Enablement Trainer - BRE➢ Lead effective onboarding and upskilling sessions for new agents with class sizes of over 20 new hires every 3 months while simultaneously leading ongoing education and upskilling classes with current agents ➢ Project managed the scheduling and structure of training for BRE team of 5 Trainers which facilitated an average of 20 sessions each, per week ➢ Owned data management and identification of training results metrics which identified success rates of trainings and provided insight on areas for improvement ➢ Responsible for change management success and content management when new training software was launched. Personally ensured over 100 training decks, FAQs, and outlines were successfully moved and accessible Enablement Trainer - Closing ➢ Lead training for new hire classes of 15+ closing experts with no previous mortgage experience, upskilling them in 2 months to be able to hit baseline performance metrics➢ Nurtured new hire success once on the pipeline to support continued learning of subject matter, pipeline management skills and volume capacity➢ First point of contact for customers on new hire files, resolving and average of 10 escalations per week effectively reducing concession payments by 80%➢ Established new hire checklist to reduce errors and promote growth➢ Provide weekly feedback to senior closing leadership on new hire performance, pipeline and subject matter readiness which identified areas for growth and improved new hire training success by 25%Closing Expert➢ Top performer, consistently funding over 100 loans per month while managing 100% of customer communication➢ Selected to be Pod Leader who was responsible pipeline success, training and continued learning of 2 new hires per month, increasing pipeline by 30+ loans resulting in average revenue of over 20 million ➢ Proactive customer communication to prevent escalation and provide seamless home buying experience, resulting in an average NPS score of 80%

Leesburg, Virginia

Maryland Pre-Sale Team Lead➢ Ensured success of 7-person team by supporting subject matter, compliance and performance excellence➢ Monitored SLA adherence to ensure performance standards were met and exceeded for 10 clients with 5+ metrics specific to each client’s needs➢ Acted as an escalatory contact when our clients, perspective buyers or current homeowners had questions regarding the process or the timeline➢ Ensured that the files continued to move through the pipeline and proactively went through file level audits to ascertain if the files could move to the next step in the process or what documentation was needed to keep the file moving➢ Trained new team members as they joined and as roles switched within the team. Cited by leadership and by team members for shortening the learning curve of transitioning employees➢ Utilized Lean Six Sigma to implement process improvements that streamlined internal operationsLegal Specialist➢ By implementing quality control measures, the number of missed notices and re-schedules fell by over 95% from my predecessor ➢ Lead implementation of a clear timeline to ensure that all parties had more than enough time to complete their tasks and to make sure that we were still on track to meet the final deadline ➢ Earned the responsibility of handling the Bid Desk. This resulted in interacting with our clients regarding the status of their bid amounts as well as fielding questions from perspective buyers➢ Ensured that all bids, about 45/week, were ready for review at least 24 hours prior to sale and proactively reached out to the client with any questions regarding their bid➢ Created job aides to ensure that multiple client legal requirements were always met, resulting in higher grades on client scorecards and continued business retention

Reston, Virginia

Carahsoft Technology Corp. is the trusted Government IT solutions provider. As a top-ranked GSA Schedule Contract holder, Carahsoft serves as the master government aggregator for many of its best-of-breed technology vendors, supporting an extensive ecosystem of software manufacturers, value-added resellers, system integrators and consulting partners committed to helping government agencies select and implement the best solution at the best possible value.