Daquan Smith Email & Phone Number

Quincy, MA, US

• Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians.
• Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions based on industry best practices.
• Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries for areas falling within your chosen scope of specialty (networking, security, VOIP application.
• Work with industry leader partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of device configuration for nationwide networks.
• Refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
• Manage a personal ticket queue to ensure timely resolution of ongoing tasks.

Randolph AFB, TX, US

• Provides mission critical voice, data and video services
• Responds to trouble tickets relating to LAN switching, wireless, cabling, and telephone devices physically and remotely
• Successfully maintains Bases network connectivity for over 6,300 active users that included troubleshooting, maintenance, upkeep, and repair of network and communications equipment.
• Manned 24/7 hour single employee shift on call standby to ensure troubleshooting of high priority tickets in timely manner ensuring uninterrupted operations to base personnel
• Switch maintenance and configuration on 278 Cisco and 32 Juniper switches to preserve connectivity of entire bases end users
• Deploys and operates expeditionary communications systems and uses agile logistics support channels to sustain continuous network operations.

Randolph AFB, TX, US

• Effectively maintains multiple security systems and communications equipment for $5.2B system with over 7,300 alarm points securing the DOD’s largest Storage Area
• Provides support, troubleshooting, and repairs to any system disturbances in timely manner, lowering opportunity of productivity loss, and maintaining security of base’s Resource Area.
• Operates lift to troubleshoot and complete preventative maintenance on 37 IP camera towers, allowing Line of Sight monitoring of Storage Area Perimeter, relieving Security Forces Personnel posting
• Utilizes various ladders to perform preventative maintenance on and troubleshooting repairs to security sensors securing base assets
• Isolates malfunctions using diagnostic software, technical data, block diagrams, voltage and waveform measurements, and other tests requiring specialized test equipment
• Checks equipment for serviceability and performed preventive maintenance.

• Assist in the day-to-day management of a location
• Ensure that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures.
• Foster good client relations and promoting a professional image and approach to the business.
• Participate in programs to improve client and customer satisfaction.
• Assist in the management of day-to-day activities of the assigned locations.
• Assist with management duties as assigned.

• Drive, park and retrieve customer cars in a safe and courteous manner and assist customers in and out of their vehicle.
• Valet Attendants play a crucial role in making sure all customers are given a professional, courteous and timely valet service.
• Inspect each vehicle before taking possession and mark tickets of findings
• Inform customers of valet rate
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to Supervisors, the Facility Manager and/or the Senior Manager
• Have a thorough knowledge of the major streets, landmarks and freeways in the area of the lot to be able to provide customer directions to customers to various locations in the area, if needed